Technical Support Specialist

6 дней назад

Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About the role

We are looking for a Customer Support Consultant to join our enthusiastic and multicultural team, who will share our enthusiasm for solving problems and building good relationships with our reselling partners and end-users around the world.

Your key responsibilities will be to:    

  • Provide efficient technical support on 3Shape software (Design Services solution) via online sessions, telephone, e-mails and occasional on-site events
  • Handling support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
  • Interact with other departments and escalate customers feedback further

To succeed in this position, you will need to:

  • Previous experience in support function
  • Customer oriented approach
  • Good communicator with ability to ask and listen
  • Good verbal and writing skills at upper-intermediate level in English
  • Problem-solving and logical thinking skills
  • Result oriented and stress resistant
  • Aspiration to self-development and eager to learn
  • Analytical, multitasking and empathetic skills
  • User-level knowledge on CRM systems (is a plus)
  • A relevant IT education is an advantage.

What we offer:

  • 39 hours of cooperation per week within a flexible time frame
  • 24 business days of annual leaves
  • Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
  • Possibility of flexible remote cooperation
  • Good working conditions in a comfortable office near National Technical University "KPI" which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
  • A parking lot with free spaces for employees
  • Partial compensation of lunches
  • Paid sick leaves and child sick leaves
  • Maternity, paternity and family issues leaves
  • Well-being program: monthly well-being meetings and individual psychology hot-line.    

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