Customer Loyalty Manager

2 недель назад

Киев, Киев, Украина UR Jobs Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement

We're seeking a results-driven Customer Lifecycle Specialist to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.

What You'll Do:

* Drive customer retention initiatives & campaigns.

* Manage loyalty & rewards programs.

* Unlock customer insights through data analysis.

* Craft targeted customer communications.

* Collaborate with teams to shape the customer journey.

What You'll Bring:

* Proven success in loyalty/retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus).

* Ability to design and deliver effective retention strategies.

* Strong CRM, analytics, and data-driven decision-making skills.

* Exceptional communication & stakeholder management skills.

* Results-oriented mindset.

How We'll Measure Your Success:

* Improved Customer Retention Rate.

* Churn Reduction.

* Growth in Customer Lifetime Value (CLV).

* Increased Loyalty Program ROI.

* Uplift in Net Promoter Score (NPS).

Ready to own customer love and leave your mark on a growing brand? We want to hear from you

Fluent in Ukrainian and English

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