Customer Success Manager
1 неделя назад
We're Hiring
Customer Success Manager (Upwork-Focused & Client-Obsessed)
Hey We're
GigRadar
— the go-to platform helping freelancers and agencies crush it on
Upwork
. We make lead generation faster, smarter, and actually enjoyable.
Now we're looking for a
Customer Success Manager
to join our growing team. If you're obsessed with client happiness, proactive support, and building relationships that
actually
matter — we want to talk to you.
Your Mission (aka What You'll Be Doing)
Onboard Like a Pro
– Welcome new clients and guide them through our Upwork growth journey
Track + Support
– Monitor client goals, track milestones, and offer help before they even ask
Build Loyalty
– Create relationships that turn clients into fans
Be the Fixer
– Collaborate with tech + ops to solve issues quickly and clearly
Plan & Billing Mastery
– Help with upgrades, billing questions, and account clarity
Save the Day
– Handle cancellations with empathy, and retain clients whenever possible
Work Smart Hours
– Cover US time zones: Start at 12–1PM Kyiv / End at 9–10PM Kyiv
What You Bring
Experience as a
Customer Success Manager
in B2B (SaaS = big bonus)
You
really
get
Upwork
and how to help clients win there
Excellent communicator – You listen well, speak clearly, and write like a pro
Problem-solver mindset – You anticipate needs and love creating win-win solutions
Comfortable juggling things solo or collaborating with a team
Tools? You've used
Intercom, HubSpot, Notion
and love staying organized
Bonus if you know search magic like
Boolean
or
ElasticSearch
Fluent English, both spoken and written
What's In It For You
$700/month base salary
Performance Bonuses
up to
$1000/month
Career Growth
– Move up to Senior CSM or CSM Lead roles
Learning Weekly
– Stay sharp with weekly client insight & Upwork sessions
Fully Remote
– Work from wherever feels right
Startup Energy
– Fast, fun, and focused on outcomes — not red tape
Ready to Help Agencies + Freelancers Win on Upwork?
Apply now
and let's scale something awesome together
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