Junior+ Partner Success Manager

We've built a communication platform that redefines the way people connect in Tier-1 countries. Over 1 million users across the U.S., Canada, and the U.K. trust us to help them find relationships because here, they discover something deeper than a classic match.

Since 2020, we've become the go-to platform for those seeking genuine connections. We've found the perfect balance between efficiency and intuitive design, keeping users engaged in a space where they can chat and share content 24/7 completely ad-free.

You'll be part of an ambitious journey toward our clear goal: to join the Top-5 global social platforms. We've already proven our success in the market — now it's time to scale it worldwide. Your work will help millions of people connect in meaningful ways

About the role: We're looking for a Partner Success Manager who will play a key role in strengthening our partnerships and driving their success. In this role, you'll focus on increasing partner loyalty and effectiveness by ensuring they get the support and guidance they need to thrive. You'll dive into the product, understand its processes, and proactively address common challenges, helping partners achieve their goals while contributing to the company's growth.

• Build strong, consultative relationships with our partners through regular and open communication
• Provide trainings and presentations on products, new features, and the motivational plan
• Onboard and train new partners to ensure they are set up for success
• Support existing partners with prompt responses, helping them fully utilize platform functionalities and assisting with payment, fines, or legal-related issues
• Coordinate across company teams — finance, legal, support — to address partner needs and help them succeed in business development
• Prepare recommendations to improve project performance based on partner feedback

• 1+ year of experience in sales, account management, customer success, or a similar role
• Experience managing relationships with various partners and stakeholders
• Analytical mindset with strong attention to detail
• English level Upper-Intermediate or higher
• Experience working with a streaming platform

• Would be a plus
• 1+ years of experience specifically in Account Management
• Familiarity with analytics platforms such as Tableau or Amplitude

• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

• Intro call
• Technical interview
• Test Task
• Final Interview
• Reference check
• Offer