Account Specialist

We're looking for an Account Specialist to join our Bolt Food team in Ukraine. You'll support developing and nurturing strong partnerships with key stakeholders to facilitate growth and ensure the company's long-term success.

About us

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission

About the role

As an Account Specialist, you'll help the Account Management team cultivate and maintain long-term relationships with our partners while remaining aligned with our key business objectives. 

You'll work closely with our partners to drive active and efficient usage of our services, solve customers' issues, and map out the most requested features to accommodate customer needs.

You'll partner with Campaigns, Merchant Operations, Sales, Customer Support, Courier Operations, and other teams and stakeholders to propose enhancements and support the accounts you manage.

Main tasks and responsibilities:

• Regularly communicating with restaurant partners via phone, email, and Zoom to monitor and support their progress towards achieving their business objectives.
• Collaborating with the Sales and Operations teams to solve day-to-day operational challenges of the accounts you manage.
• Analysing and monitoring your portfolio of accounts to ensure a good merchant experience and identifying trends, risks, and opportunities for improvement.
• Negotiating contract conditions and commission rates, upselling new products and marketing campaign plans.

About you:

• You have at least 1 year of experience in Account Management, Consulting, Business Development, or a related field.
• You're proficient in Ukrainian and English, and can build professional relationships with business partners using your listening, negotiation and persuasion skills.
• You've demonstrated your ability to meet critical metrics and revenue goals while ensuring successful client results.
• You have a data-driven, analytical mindset and can efficiently leverage diverse tools to tackle complex challenges.
• You're interested in new technologies and food tech and feel comfortable managing multiple projects and processes simultaneously while communicating effectively with multiple stakeholders.
• Your hands-on work demonstrates a high level of initiative in actively seeking solutions to challenges and a strong sense of ownership.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

#LI-Hybrid