Customer Support Representative, German

1 день назад

Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

EverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment fund.

EverHelp is a fast-growing outsourcing customer support project within the Genesis ecosystem. Since launching in 2021, we've been providing professional support services for international B2B and B2C clients. Last year, the project demonstrated a +82% annual growth rate and maintained an employee satisfaction rate above 90%.

We're currently expanding our team for one of our partners — the TCG project, and we're looking for a Customer Support Representative (German Desk) to join our international customer care team.

If you can put yourself in the customers' shoes, remain patient, empathetic, and cheerful — this role is for you

Required experience and skills:

  • 6+ months of experience аж Customer Support;
  • German — C1 + (both written and spoken);
  • English — B2–C1;
  • Excellent communication and problem-solving skills with a professional and customer-oriented attitude;
  • Strong empathy, active listening, and emotional intelligence;
  • Ability to stay focused under pressure and manage multiple requests at once;
  • Proficiency in MS Office, ticketing systems, and email management tools.

Your future responsibilities include:

  • Resolving all inbound and outbound support requests according to internal guidelines;
  • Providing support via e-mail, chat, and phone;
  • Escalating tickets to mentors and team leaders if necessary;
  • Giving feedback on processes and sharing ideas to improve customer satisfaction;
  • Optional special tasks for experienced agents (e.g. Social media support, reputation management).

Why EverHelp:

  • A dynamic and international environment with constant development opportunities;
  • 20 vacation days + 10 paid sick leaves;
  • Flexible schedule options:

    8:00–16:30 (CET)

    12:00–20:30 (CET);
  • 32% of our teammates obtained a new role during their first year, and 86% of our Team Leads were promoted from Customer Support positions.

Career growth opportunities:

  • Quality Control Agent;
  • Customer Support Team Lead.

Recruitment process:

  • Intro call with a TA Specialist;

  • Test assignment (2 hours to complete);

  • Interview with Hiring Manager.

Join EverHelp and become part of a team that turns customer service into an art

  • Customer Support Specialist

    1 неделя назад

    Дистанційно, Украина Genesis Полный рабочий день 120 000 ₴ - 240 000 ₴ в год

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the Genesis...

  • Virtual Assistant/Customer Support

    2 недель назад

    Дистанційно, Украина Genesis Полный рабочий день 250 000 ₴ - 500 000 ₴ в год

    Genesis ) is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp ) is a company in the...

  • customer support representative

    5 дней назад

    Дистанційно, Украина Boosta Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

    WHAT YOU'LL DO:Respond to incoming customer chats, emails, and phone calls promptly and professionally.Address customer complaints, provide effective solutions via emails, chats and phone, and manage case follow-ups.Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.Manage users'...

  • Customer Support Manager

    1 день назад

    Дистанційно, Украина Clearly Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Про нас: Rozmova (Clearly) — це платформа, яка робить психотерапію доступною, зрозумілою та зручною для кожного, ефективно з'єднуючи клієнтів із кваліфікованими психотерапевтами.За три роки роботи у нас...

  • Technical Support Engineer, Devart BU

    1 неделя назад

    Дистанційно, Украина DEVART Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    Who we areWe are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries.Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.We're...

  • Customer Care Specialist

    1 неделя назад

    Дистанційно, Украина Genesis Полный рабочий день 250 000 ₴ - 400 000 ₴ в год

    At Promova ), we're redefining language education to make it accessible, personal, and effective for today's fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners-reaching every country except aggressor states (yes, even Antarctica).We blend AI-driven innovation with human...

  • Customer Care Agent

    7 дней назад

    Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    EverHelp ) is a project in the Genesis ) ecosystem. We're a team of professionals, that's developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most...

  • Customer Success Manager

    2 недель назад

    Дистанційно, Украина Portside, Inc. Полный рабочий день 600 000 ₴ - 1 200 000 ₴ в год

    About Portside, Inc.Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise...

  • Technical Support Agent

    1 неделя назад

    Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the Genesis...

  • Customer support manager

    3 дней назад

    Дистанційно, Украина SmartHost Полный рабочий день 48 000 $ - 60 000 $ в год

    Smarthost provides end-to-end property management services, creating a unique digital and contactless approach for home owners across the UK.Our mission is to be the most reliable company, offering and maintaining a consistently high quality of service.The Smarthost family is a multicultural and diverse team that is dynamically developing and attracting new...