customer support representative

5 дней назад

Дистанційно, Украина Boosta Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

WHAT YOU'LL DO:

  • Respond to incoming customer chats, emails, and phone calls promptly and professionally.
  • Address customer complaints, provide effective solutions via emails, chats and phone, and manage case follow-ups.
  • Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.
  • Manage users' subscriptions and provide up-to-date information about their status.
  • Manage tasks within the internal system to maintain organized and efficient workflows.

WHAT WE EXPECT FROM YOU:

  • Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
  • Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
  • Is empathetic and personable, making clients feel valued and heard.
  • Is proactive and goal-oriented, always aiming to achieve more and lead by example. If this sounds like you, we can't wait to meet you

WE OFFER MORE THAN JUST A JOB; WE PROVIDE AN ENVIRONMENT THAT ENCOURAGES PERSONAL AND PROFESSIONAL GROWTH.

FLEXIBLE HOURS: WHETHER YOU'RE AN EARLY BIRD OR A NIGHT OWL, WE HAVE SHIFTS TO FIT YOUR LIFESTYLE. CHOOSE BETWEEN MORNING (7:00 — 15:00), DAY (15:00 — 23:00), MID (18:00 — 2:00), AND NIGHT (23:00 — 7:00) SHIFTS THAT LET YOU DESIGN YOUR WORKDAY AROUND YOUR PREFERENCES.

TRAINING AND DEVELOPMENT: NEW TO SUPPORT OR THE IT INDUSTRY? NO PROBLEM WE PROVIDE THOROUGH ONBOARDING, CONTINUOUS MENTORSHIP, AND GROWTH OPPORTUNITIES.

A DYNAMIC WORKDAY: SAY GOODBYE TO MONOTONY—EACH DAY BRINGS FRESH CHALLENGES AND TASKS, KEEPING YOUR WORK ENGAGING AND REWARDING.

A FRIENDLY AND SUPPORTIVE TEAM: WE'RE NOT JUST COLLEAGUES BUT FRIENDS, TOO OUR TEAM IS SOCIAL AND SUPPORTIVE, WITH REGULAR ONLINE AND OFFLINE EVENTS LIKE TEAM-BUILDING ACTIVITIES, QUIZZES, AND FUN COFFEE BREAKS.

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