Customer Support Specialist

1 неделя назад

Дистанційно, Украина Genesis Полный рабочий день 120 000 ₴ - 240 000 ₴ в год

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We're a team of professionals, that's developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking an Сustomer Support Specialist for German Desk.

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading

Your future responsibilities include:

  • Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
  • Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
  • Coordinating with suppliers to address delivery delays,
  • Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

  • You have proficiency in German language (C1), as well as fluency in the English language B2 level, is required,
  • You have at least 1 year of support experience,
  • You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
  • You can work independently as well as within different teams,
  • You are attentive, persistent, and solution-oriented,
  • You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Work with EverHelp is about:

  • 20+ vacation days and unlimited sick leaves,
  • Ability to work fully remotely,
  • A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
  • Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team

  • Customer Support Representative, German

    1 день назад

    Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    EverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment...

  • Customer Care Specialist

    1 неделя назад

    Дистанційно, Украина Genesis Полный рабочий день 250 000 ₴ - 400 000 ₴ в год

    At Promova ), we're redefining language education to make it accessible, personal, and effective for today's fast-paced world. Our growing team of 150+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners-reaching every country except aggressor states (yes, even Antarctica).We blend AI-driven innovation with human...

  • Virtual Assistant/Customer Support

    2 недель назад

    Дистанційно, Украина Genesis Полный рабочий день 250 000 ₴ - 500 000 ₴ в год

    Genesis ) is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp ) is a company in the...

  • customer support representative

    5 дней назад

    Дистанційно, Украина Boosta Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

    WHAT YOU'LL DO:Respond to incoming customer chats, emails, and phone calls promptly and professionally.Address customer complaints, provide effective solutions via emails, chats and phone, and manage case follow-ups.Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.Manage users'...

  • Customer Support Manager

    1 день назад

    Дистанційно, Украина Clearly Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Про нас: Rozmova (Clearly) — це платформа, яка робить психотерапію доступною, зрозумілою та зручною для кожного, ефективно з'єднуючи клієнтів із кваліфікованими психотерапевтами.За три роки роботи у нас...

  • Technical Support Agent

    1 неделя назад

    Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the Genesis...

  • L2 Support Specialist

    3 дней назад

    Дистанційно, Украина Glorium Technologies Полный рабочий день 60 000 $ - 120 000 $ в год

    We are looking for a Middle–Senior Level 2 (L2) Support Engineer to join our team supporting a software platform for Home Medical Equipment (HME) providers and hospitals. The solution helps healthcare organizations manage medical equipment logistics, patient interactions, and compliance. You will serve as the escalation point for complex issues, ensuring...

  • Customer Care Agent

    7 дней назад

    Дистанційно, Украина Genesis Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    EverHelp ) is a project in the Genesis ) ecosystem. We're a team of professionals, that's developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most...

  • Customer Success Manager

    2 недель назад

    Дистанційно, Украина Portside, Inc. Полный рабочий день 600 000 ₴ - 1 200 000 ₴ в год

    About Portside, Inc.Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise...

  • Data Entry Specialist

    5 дней назад

    Дистанційно, Украина Helpware Полный рабочий день 30 000 ₴ - 45 000 ₴ в год

    Role OverviewHelpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.We are growing and have an open position for a...