Customer Support Specialist

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide.

We're looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service during the evening shift (4 PM — 1 AM (EEST) from Wednesday to Sunday.

Entravel is a company that shapes the future of hotel booking. They are a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, Entravel is set to disrupt the industry by offering the world's hotel rooms at the best prices.

If you're passionate about helping others and thrive in a dynamic, fast-paced environment, we'd love to hear from you

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.

• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).

• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.

• Own customer issues: identify their needs and deliver effective solutions promptly.

• Educate customers on using our platform efficiently and guide them through the booking process.

• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.

• Collaborate on team goals by supporting, educating, and resolving issues efficiently.

• Share insights with management regarding team performance, morale, and customer trends.

• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.

• Outstanding communication skills, with the ability to explain complex concepts clearly.

• 1+ years of experience in customer support.

• Strong understanding of customer communication workflows.

• Problem-solving mindset with the ability to take ownership and resolve issues independently.

• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.

• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

Entravel offers:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.

• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.

• Sick Leave: Ensure your health with 15 days of sick leave per year.

• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We'll review your CV and everything you have sent us within five working days. If your background meets our needs — we'll set up a call to get to know each other better. Otherwise, we aren't quite ready for you at this moment. But no worries — our journey has just started, and we'd love to stay in touch as our team grows and more opportunities emerge. We wish you the best of luck with your aspiration.