Customer Service Support

16 часов назад

Украина, Украина Moon Magic Jewelry Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

At Moon Magic, we're more than just a jewelry brand — we're a global, 100% online-based boutique that brings authentic, ethically sourced gemstone jewelry to customers around the world. With a passionate customer base and a strong digital presence, we pride ourselves on combining elegance, sustainability, and innovation.

We're looking for a reliable and proactive Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands, one of them being a well known 100% online-based gemstone jewelry boutique.

You'll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms.

Tasks
  • Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
  • Assist customers with order-related questions, product details, and general support
  • Maintain a positive, brand-aligned tone across all communications
  • Potentially expand support to additional brands as we grow
  • Collaborate with internal team members for escalations or FAQs
Requirements
  • Proven experience in customer service or virtual assistant roles
  • Ideally experience with Zendesk, Gorgias or Freshdesk
  • Excellent written English and communication skills
  • Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
  • Reliable internet and a quiet working environment
  • Detail-oriented, empathetic, and able to work independently
Benefits
  • Work from anywhere – our team spans the Netherlands, Germany, Bali, the US... maybe you'll add a new pin to our map
  • Flexible working hours – we trust you to find your flow (we just ask that you join regular team syncs)
  • Grow professionally – you'll learn, evolve, and develop in your role with mentorship and support
  • Creative freedom – your input matters, and your creativity will be celebrated
  • Positive culture – we're all about empowerment, trust, and good vibes
  • Sparkly perks – enjoy up to 50% discount on our stunning jewelry collections

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