Servicedesk Specialist

Join our team of like-minded people passionate about a common goal and love for games as a Service Desk Specialist

• Provide support to Studios' employees on L1 level, working with the Service Desk ticket system;

• Perform user workstation and notebook diagnosis, repair, and upgrades;

• Prepare workstations and carry on the PC setup process for new employees;

• Install, update, or change the software deployed on user workstations;

• Manage information security for end-user systems, handle security incidents, and report; 
• Deploy and maintain up-to-date endpoint security policies on user systems;
• Provide excellent customer service in addition to resolving issues within a defined SLA. 

• 1+ years of working experience as an IT system administrator or helpdesk/support specialist;
• Good knowledge of user operating systems (Windows, MacOS);
• Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware;
• Ability to perform user hardware and software bug analysis;
• Basic knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.), and Dev production software;
• Working with Microsoft AD, Office365 admin;

• Basic network administration and troubleshooting.

  Will be a plus:

• Knowledge of enterprise Antivirus, DLP, and Asset Management software;
• Knowledge of IT security principles;
• English – pre-intermediate;
• Working experience in IT or Gamedev.