Head of Customer Insights and Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Affiliate: Roche Diagnostics Korea

Division: Customer Insights and Solutions

Location: Seoul, South Korea

Job Summary

• Lead the Customer Insights and Solutions team of Roche Diagnostics Korea

• Be a member of the Roche Diagnostics Korea leadership team

• Externally, engage stakeholders at the C-suite and laboratory levels of healthcare institutions so as to understand their visions, strategic directions and needs

• Internally, assure effective collaborations with different business units and functions to build integrated solutions for customers

• Understand and manage the end-to-end partnership process with customers and deliver customer experience excellence

Your key responsibilities

1. Manage Departmental Plans and Financial Targets

• Budget and achieve annual departmental financial plans

• Forecast, monitor, and control relevant expenses

• Comply with company profitability guidelines

2. Strategic Leadership & Performance Management

• Set up the business strategies and objectives for integrated solutions 

• Develop and manage key business objectives with team members, aligned with strategic pillars

• Build a strategic consulting capability within the team to effectively engage with C-suite level customers

• Drive business opportunities by understanding customer needs deeply 

• Update the organization on the overall customer experience landscape and competitor activities

3. Customer & Stakeholder Management

• Personally lead strategic engagement with c-suite and Key Opinion Leader (KOL) customers

• Establish and manage a continuous feedback loop to capture, analyze, and act on customer insights

4. Communication with Roche Staffs at All Levels

• Ensure effective coordination and communication at local, regional, and global levels

• Collaborate closely with Customer Areas (CAs) to develop RDK's integrated strategy and customer insights

• Share with and learn from APAC Value Streams and Chapters

5. People Development & Leadership

• Adequately supervise and coach staff of all relevant functions, ensuring R&R clarity

• Ensure that staff achieve their objectives and are following company guidelines, practices, and policies

• Drive a cultural transformation that embeds the customer voice into every aspect of the RDK experience

6. Effective People Leadership as Demonstrated by Leadership Commitments

7. Ensure Subordinates and Colleagues Conduct Business in Full Compliance

Required Competencies

• Minimum 10 years of proven successful experience in a senior leadership role, preferably in strategic consulting, customer experience, or a related commercial field

• Extensive management experience with people management and organizational leadership

• Transformational and authentic leadership style, with experience leading large-scale change

• Excellent communication skills with the ability to influence local, regional, and global stakeholders

• Deep understanding of customer needs, with demonstrated expertise in C-suite engagement and strategic advisory

• Proven ability to find and draw out the potential abilities of staff

• VACC Leadership Commitments

Submission

자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)

※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.

※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다. 

※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.

※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.

※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.

Process

서류 전형 면접 전형 종합 심사 최종 합격 통지

※ 면접은 서류전형 합격자에 한해 개별 통보합니다.

※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.

※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.