Technical Support Specialist

6 дней назад


Киев, Киев, Украина Hicell Telecommunication LTD Полный рабочий день

Hicell is hiring a Technical Support Specialist to join our team

HQ: Kyiv, Ukraine

Work format: Office/Hybrid (with the possibility of full remote work)

Main requirements:

  • Theoretical knowledge: SMPP, Pcap dump, Grafana, Postman
  • At least 1 year of experience in customer support.
  • Ukrainian, English B1+
  • Ability to conduct high-quality and productive dialogue in chat rooms.
  • Analytical and research skills.
  • Customer and results-oriented.
  • Desire and willingness to work in a team.

Responsibilities:

  • Responding quickly and attentively to customer requests.
  • Communicating with customers via email, text messages, and customer support chats.
  • Resolving customer requests and issues.
  • Creating configurations for connecting suppliers.
  • Setting up mail parsing configurations for new connections.
  • Monitoring key service status indicators.
  • Communicating with other departments of our company.
  • Resolving customer requests.
  • Configuring SMPP and HTTP API settings.
  • Working with logs and dumps.
  • Working with the bug system (from all system users).

The following would be a plus:

  • Experience in writing technical documentation.
  • Experience in working with mobile devices.
  • Work experience in telecom companies.
  • Technical education.

We offer:

  • The shift work schedule
    is from Monday to Friday, with occasional partial shifts on weekends.
  • Supportive team culture:
    work in a friendly, collaborative environment where your ideas matter.
  • International environment:
    join a diverse, global team with open communication and shared goals.
  • Company-provided MacBook:
    enjoy smooth, high-performance work with a MacBook, available to every team member who needs one.
  • Healthy work-life balance:
    take advantage of 24 calendar days of paid vacation each year, plus paid sick leave — because your well-being and balance matter to us.
  • Professional & personal growth:
    we encourage your development — and support it with time, trust, and resources.
  • Learning covered:
    we cover the cost of career development courses, training, and webinars to help you grow faster.

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