
Customer Relationship Management Manager
6 дней назад
Stay Group
is an innovative
Marketing company
with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are currently seeking our ideal
CRM Specialist
to join our team and help us achieve better results together.
Requirements:
- Minimum 2 years of experience in the iGaming industry
- Extensive experience working in Tier 1 markets
- Curiosity-driven approach and ability to deep-dive into setups and execution
- Strong analytical skills and experience working with data-driven insights
Responsibilities:
- Participate in the development and execution of multi-channel CRM strategies to enhance player loyalty and lifetime value across regular and VIP Value segments.
- Own execution of said promotional plans, ensuring timely delivery in coordination with Content, Design, Product, and other related departments.
- Regularly monitor competitors and implement best practices into our products.
- Ensure a flawless customer experience when engaging with promotions.
- Regularly monitor the technical setup of promotions and campaigns to detect any issues or inconsistencies in performance.
- Report on campaigns' performance and impact on KPIs, and implement optimizations to improve customer experience, retention, and profitability.
- Leverage support from the BI team to implement segmentation techniques for personalized communications and campaigns.
Benefits:
- Freedom to choose where to work:
work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience. - Flexibility:
enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club:
improve your English proficiency with regular practice and expert guidance. - A Culture That Cares:
thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Accelerate Your Growth:
seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.
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