Customer Loyalty Manager

We're seeking an accomplished Customer Loyalty and Retention Officer with a proven record of building. customer loyalty and reducing churn in competitive markets. This role is ideal for a

results-driven professional who has successfully designed and delivered retention strategies

that boosted engagement, increased customer lifetime value, and strengthened brand loyalty.

As a key player in our growth strategy, you'll bring both strategic vision and hands-on expertise,

leveraging your experience to shape loyalty programs that deliver measurable business impact.

Must be fluent in Ukrainian and English

What You'll Do

Customer Retention

● Lead the design and execution of retention initiatives and campaigns that have a

measurable impact on reducing customer turnover.

● Identify and address the underlying drivers of customer attrition, developing

evidence-based solutions that deliver results.

Loyalty Program Management

● Oversee the development and continuous improvement of loyalty and rewards programs

with proven ability to increase participation and engagement.

● Use data-driven insights to refine program structures, benefits, and communications to

maximize ROI.

Customer Insights & Analytics

● Analyze multiple data sources and generate accurate customer lifetime value reports.

● Apply advanced analytics to uncover actionable customer insights and segmentations.

● Translate findings into strategies that drive measurable increases in retention and

customer lifetime value.

Customer Communication

● Oversee the execution of targeted, multi-channel communications that strengthen

customer relationships.

● Proactively implement solutions to resolve dissatisfaction and protect customer loyalty.

Collaboration & Influence

● Partner with cross-functional teams to shape a seamless and rewarding customer

journey.

● Provide strategic input at leadership level on retention-focused initiatives and long-term

customer experience improvements.

What You Bring

● A proven track record of success in loyalty and retention management within industries

such as retail, hospitality, banking, or telecom, with particular focus on mobile apps and

subscriptions.

● Demonstrated ability to design and deliver retention strategies that reduce customer

turnover and drive business growth.

● Strong expertise in CRM systems, customer analytics, and data-driven decision-making.

● Exceptional communication, negotiation, and stakeholder management skills.

● A results-oriented mindset with the ability to translate customer insights into profitable

business outcomes.

How We'll Measure Your Success

● Customer Retention Rate: Sustained improvement year-over-year.

● Churn Reduction: Demonstrated measurable decreases in customer attrition.

● Customer Lifetime Value (CLV): Growth driven by your retention strategies.

● Loyalty Program ROI: Increased participation and profitability.

● Net Promoter Score (NPS): Tangible uplift in customer satisfaction and advocacy.