Client Success Advocate

4 недель назад

Киев, Киев, Украина SIGL:IO Полный рабочий день
About the Role

We are seeking a highly skilled Client Success Specialist to join our team at SIGL:IO. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and maximize the value of our SaaS products and services.

Key Responsibilities
  • Develop and maintain strong relationships with our clients to understand their needs and provide tailored support and coaching.
  • Work closely with our sales and marketing teams to ensure seamless onboarding and customer experience.
  • Identify and address potential issues before they become major problems, ensuring high client satisfaction and retention.
  • Collaborate with our product team to provide feedback and insights on customer needs and pain points.
  • Develop and implement effective onboarding processes to ensure clients get the most out of our products and services.
  • Monitor and analyze customer data to identify trends and areas for improvement.
  • Develop and execute strategies to drive client growth and expansion.
  • Stay up-to-date with industry trends and best practices to ensure our clients receive the latest insights and expertise.
Requirements and Skills
  • Proven experience in customer success, account management, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and address complex customer issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong technical skills, with experience working with SaaS products and services.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
What We Offer

As a Client Success Specialist at SIGL:IO, you will have the opportunity to work with a fast-growing SaaS company building cutting-edge technology in the media buying industry. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

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