
Senior Technical Support Specialist
7 дней назад
We are seeking an accomplished Support Professional to join our team. The ideal candidate will have a proven track record in delivering exceptional customer support services, with a strong understanding of technical and application support principles.
The role involves handling both customer and technical queries from our clients, providing timely and effective resolutions to reported issues. This includes deep investigation and root cause analysis using a variety of tools, as well as case management with multiple competing priorities.
The successful candidate will be responsible for escalating issues to our R&D team and reporting bugs, communicating and coordinating issues affecting customers, validating issues and performing functional testing to validate fixes that relate to cases, and developing a strong understanding of our platform and its components.
Key skills and qualifications include 2 years experience in L2 or L3 technical or application support, intermediate level SQL experience, proven track record working with REST APIs, experience with providing technical and application support for Web & Mobile platforms, high level of English with strong written and oral communication skills, and a BS degree in Computer Science or related technical field.
In addition, the ideal candidate will possess a customer-oriented mindset, with experience working in operationally critical environments in high-pressure situations. A willingness to work in shifts, including night shifts during business days and weekend shifts, is also essential.
- Technical and Application Support
- Case Management
- Issue Escalation and Reporting
- Communication and Coordination
- Root Cause Analysis
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