Compliance Operational Manager

Job Title: Compliance Operational Manager

Location: Remote (Time zones: UTC 1 / UTC 2 / UTC 3)

Languages: Fluent English and Ukrainian required

Industry: FinTech / Electronic Money Institution (EMI)

About the Company:
Our client is a leading Electronic Money Institution (EMI), authorised by FCA (UK), FINTRAC (Canada), and MFSA (Malta). Operating across 140 countries and 25 industries, the company provides an all-in-one payment ecosystem platform with multicurrency IBANs, mass payouts, and merchant solutions. They deliver premium, secure, and convenient payment services that empower businesses to operate globally with ease.

With a strong commitment to innovation, quality, and compliance, the company fosters a flexible, people-centric culture focused on professional growth, collaboration, and excellence. Employees enjoy transparent career development paths, continuous learning opportunities, and a supportive work environment that values initiative and teamwork.

Position Overview:
The Compliance Operational Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the Compliance Department. Reporting to the Head of Compliance, this role supports the execution of compliance strategies by coordinating core operational areas including Onboarding, Transaction Monitoring & Anti-Fraud, and Regulatory Compliance. The manager will oversee quality assurance, operational workflows, data analysis, and cross-functional communication to maintain high standards of compliance and operational excellence.

Key Responsibilities:

Support and coordinate Onboarding, Transaction Monitoring (TM) & Anti-Fraud, and Regulatory Compliance teams to ensure clear roles, goals, and workload distribution.

Conduct quality assurance reviews of KYC, KYB, and TM cases to verify adherence to policies and alignment with company objectives.

Analyze operational data and trends to identify inefficiencies, risks, and improvement opportunities; provide data-driven recommendations to senior management.

Lead initiatives to improve and automate compliance workflows, increasing efficiency and accuracy.

Maintain effective communication with partner banks, auditors, and other stakeholders; manage preparation and timely submission of compliance documentation, policies, and regulatory applications.

Assist in onboarding partner banks and payment methods, including creating presentations, samples, and system demonstrations.

Monitor and coordinate responses to inquiries from partner banks and regulatory authorities, focusing on transactions and KYB-related issues.

Support the development and updating of KYC/KYB/AML policies and procedures to reflect regulatory changes, industry best practices, and internal data insights.

Compile and deliver regular compliance performance and activity reports to senior management.

Ensure proper documentation and record-keeping according to internal policies and regulatory requirements.

Skills & Requirements:

Minimum 3 years of experience in EMI compliance operations.

Deep understanding of UK and EU compliance legislation, regulations, and industry best practices.

Strong communication, interpersonal, and stakeholder management skills.

Proven ability to work effectively in a fast-paced, dynamic environment.

Strong accountability, decision-making, and problem-solving skills.

Proficiency in compliance-related software and tools is a plus.

Fluent in English and Ukrainian is required.

What We Offer:

Transparent career growth opportunities with clearly defined paths to senior compliance and leadership roles.

Monthly investment in English language development and annual budget for professional training.

Flexible paid vacation and sick leave policies, with options to transfer or compensate unused days.

Multiple payment options including Private Entrepreneurship accounts and popular e-wallets.

Work in an innovative FinTech environment focused on impact, excellence, and collaboration.

Participate in unique projects that influence company-wide compliance processes.

A culture that values ownership, initiative, and teamwork.

Our Client's Values:

Ownership & Initiative: Empowering team members to take responsibility and drive positive change.

Collaboration & Communication: Encouraging open sharing of ideas and insights to achieve collective success.

If you have a strong background in EMI compliance operations and want to contribute to a fast-growing global FinTech company, we invite you to apply and join our client's team.