Operations Reputation Manager

1 день назад

Киев, Киев, Украина OBRIO Полный рабочий день

About the role

You will fully own how our brand is represented on external review platforms (TrustPilot, SiteJabber, App Store, Google Play, etc.).

Your mission is to build a scalable, data-driven review operations system that protects trust, minimizes fake or misleading reviews, and turns real user feedback into product insights.

What you'll do
  • Detect and remove fake or policy-violating reviews
  • Build and maintain a clear review classification system (root cause, theme, severity, action)
  • Design workflows and SLAs for review handling
  • Monitor reputation risks and review dynamics
  • Work cross-functionally with Support, Product, SERM, Legal
  • Own relationships with review platforms
  • Drive automation and AI initiatives in review operations
  • Prepare reports and insights for leadership
What we're looking for
  • 1.5+ years in reputation management, review platforms, or user feedback roles
  • Strong understanding of how review platforms work
  • Excellent written English for public responses
  • Analytical mindset and structured thinking
  • Experience with processes, dashboards, and data
  • High ownership, proactivity, and attention to detail
Why this role
  • Full ownership of a critical business function
  • Ability to build processes from scratch
  • Direct impact on brand trust, ratings, and growth
  • Strong visibility and cross-team influence
  • Mix of strategy and hands-on work

Our Benefits

  • Flexible schedule: choose when to start and finish your workday, while keeping team meetings and training sessions in mind.
  • Corporate days off: 11 extra paid days per year for rest and balance.
  • Vacation: 20 paid vacation days annually, available after the probation period.
  • Sick leave: take 1–2 days off without documentation if you're not feeling well. You have 8 undocumented sick days and 15 documented sick days per year.
  • Internal learning platform: access to a library of 200+ talks, books, and materials across 14 fields — from management and analytics to communication, wellbeing, negotiation, and productivity.
  • Genesis Education programs: opportunities to attend management, business, soft skills, and leadership intensives.

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