Customer Relationship Management Manager

6 дней назад

Киев, Киев, Украина Stay Group Полный рабочий день 104 000 $ - 130 878 $ в год

Stay Group
 is an innovative 
Marketing company
 with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are currently seeking our ideal 
CRM Specialist
 to join our team and help us achieve better results together.

Requirements:

  • Minimum 2 years of experience in the iGaming industry
  • Extensive experience working in Tier 1 markets
  • Curiosity-driven approach and ability to deep-dive into setups and execution
  • Strong analytical skills and experience working with data-driven insights

Responsibilities:

  • Participate in the development and execution of multi-channel CRM strategies to enhance player loyalty and lifetime value across regular and VIP Value segments.
  • Own execution of said promotional plans, ensuring timely delivery in coordination with Content, Design, Product, and other related departments.
  • Regularly monitor competitors and implement best practices into our products.
  • Ensure a flawless customer experience when engaging with promotions.
  • Regularly monitor the technical setup of promotions and campaigns to detect any issues or inconsistencies in performance.
  • Report on campaigns' performance and impact on KPIs, and implement optimizations to improve customer experience, retention, and profitability.
  • Leverage support from the BI team to implement segmentation techniques for personalized communications and campaigns.

Benefits:

  • Freedom to choose where to work:
     work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
  • Flexibility:
     enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
  • Corporate English speaking club:
     improve your English proficiency with regular practice and expert guidance.
  • A Culture That Cares:
     thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
  • Accelerate Your Growth:
     seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

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