VIP Support Specialist

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem.

Our team consists of more than 350 talented professionals whose ambitions and striving for success help us build the best products on the market.
We are developing Nebula — the biggest brand in the spiritual niche.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:

• Nebula is №1 in its niche in terms of downloads and revenue targets;
• 65+ million users worldwide;
• Users from 50+ countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings;
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, , Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute.
• OBRIO — a Forbes-recognized lovemark brand with the highest eNPS.

Who are we looking for?

We are seeking a dedicated and customer-focused VIP Customer Support Specialist to join our support team.

As a VIP Customer Support Specialist, you will play a pivotal role in enhancing trust, loyalty, and satisfaction among our premium users. Your responsibilities will be focused on providing exclusive and recognized support to elevate the overall customer experience within the premium segment. Your interactions will stimulate a strong emotional connection between our brand and premium clients, contributing to increased customer lifetime value and higher retention rates.

Your impact:

• Enhance trust and loyalty among premium users by providing exclusive and recognized support;

• Strengthen the emotional connection between the brand and customers through stimulating interaction and loyalty within the premium segment;

• Provide both reactive and proactive assistance, ensuring personalized communication with premium clients;

• Increase customer lifetime value by contributing to higher retention rates;

• Play an active role in product and supply processes improvement based on feedback from premium clients.

About you:

• At least 2 years in Customer Support Agent, Account Manager, VIP support, or similar roles;

• Proficient in English (B2+ level, both written and oral);

• Experience in CRM and Zendesk platforms;

• Customer data analysis skills;

• Empathy towards customer needs and concerns;

• Strong communication skills, both written and verbal;

• Critical thinking to address complex customer issues;

• Effective time-management skills to handle multiple tasks.

Why OBRIO is the best place to work?

• Unleash Your Ambitions: Our company was built by ambitious people who never settle for less. By joining OBRIO, you'll have the chance to unleash your own ambitions and achieve your career dreams.
• Innovate and Be Creative: We embrace innovation and creativity at OBRIO, and we encourage our team members to bring their unique ideas to the table. You'll have the chance to explore new solutions and make a real impact on our company's success.
• Here you'll be part of a strong family, surrounded by people ready to support you, who share your interests and contribute to your development. At OBRIO, we love our colleagues, spend time together outside of work, and are happy to invite our friends into the company.
• At OBRIO, we've gathered influential experts, all of whom are open to sharing their knowledge and ready to help solve issues based on their experience. This is the company where you can quickly reach your potential and advance your career.

Our benefits:

• Flexible schedule. You choose the convenient start and end times for your work — the main thing is to take into account team meetings and the schedule of training sessions.
• Corporate holidays. We have 11 additional days off per year to recharge and maintain balance.
• Vacation. 20 days of paid holiday each year. You can use them after completing your probationary period.
• Sick leave. If you are not feeling well, you can take a short sick leave for 1–2 days without a doctor's note. There are 8 such days per year and 15 days with a doctor's note.
• Educational platform. Access to an internal platform with 200+ recorded lectures, books, and materials in 14 areas: from management and analytics to health, communications, negotiations, and personal effectiveness.
• Genesis educational programmes. Opportunity to take courses in management, business, soft skills, and intensive leadership programmes.

Here's what our hiring journey for this position looks like:
Initial Screening Skill Assessment Team Interview Final Check Job Offer.

Let's team up and reach for the stars together

More about us on social media: Instagram, LinkedIn.