Chief Operations Officer

As our new Chief Operating Officer, you will own and lead the Operations function at Multiverse. You will ensure smooth day-to-day execution across three divisions/teams:

• Payment Operations
• Frauds, Risks & KYC
• Customer Support

Your mission is to turn Operations into a highly effective, scalable and data-driven function that fuels our growth. You will work closely with the CEO and other executives to align strategy, optimize processes, and secure operational excellence.

Responsibilities

• Lead and develop the Operations department, covering all divisions.
• Build, improve and monitor processes, KPIs and compliance frameworks
• Drive cross-functional collaboration with Product, Commercial, Growth, Finance and HR
• Ensure alignment between strategic goals and operational delivery
• Manage, mentor and grow teams and leaders within Operations

Expectations

• Establish clear structures and accountability across Operations
• Deliver measurable improvements in efficiency, quality and compliance
• Support the CEO in strategic decision-making with data-driven insights
• Act as a cultural role model and foster collaboration across the company

Requirements

• Proven leadership experience in i-Gaming and in Operations
• Deep knowledge of payment flows, fraud prevention, KYC and customer operations
• Strong track record of building and scaling teams and processes in a fast-moving environment
• Excellent problem-solving skills, strategic thinking and execution focus
• Fluent in English, written and spoken

Why choose us?

• Competitive salary packages
• Profit sharing
• Sports/gym allowance
• Free therapy session
• Birthday gifts :-)
• Career growth and development
• Multicultural team
• 25 days paid vacation days
• Great work-life balance and flexibility

Application Process:
Submission of application
Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

Psychometrics:
Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

Interview stage:
Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

Final decision:
Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding on-boarding and commencement will be provided.

Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family