AI Business Analyst

2 недель назад

Киев, Киев, Украина Simply Contact Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

Key Responsibilities:

  • Analyze company business processes (primarily in customer support) and identify opportunities for automation.
  • Collect feedback from project managers and teams, and translate it into clear requirements and technical specifications.
  • Research the market for AI solutions and automation providers (chatbots, voice-bots, QA automation, RPA).
  • Communicate with vendors, evaluate their proposals, and select the most relevant and cost-effective solutions for the business.
  • Prepare cost-benefit analyses (e.g., estimating the impact of automation on reducing FTEs on specific projects).
  • Translate business needs into technical requirements for IT specialists.
  • Support solution implementation and ensure alignment with business objectives.

Requirements:

  • Experience as a Business Analyst or Product Analyst in BPO, contact centers, or customer support projects.
  • Practical understanding of AI and automation tools (at the application level, not development).
  • Strong communication skills — ability to interact effectively with both business stakeholders and technical teams.
  • Experience working with vendors and evaluating the effectiveness of implemented solutions.
  • English language proficiency at B2 level or higher.

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