Customer Success Manager

21 часов назад

Украина, Украина Rallyware Полный рабочий день

Responsibilities

  • Act as the main point of contact between Myagi and the project manager of high-profile accounts in the region;
  • Support the Market Development Manager and Principal Success Manager to deliver on the business plan;
  • Deliver new customer onboardings, train new platform end users, and post go-live success;
  • Proactively suggest and drive the adoption of new and innovative features to increase the value of the product to customers;
  • Own success planning and execution, as well as Quarterly Business Reviews with your customers;
  • Represent our users to provide input into every core product, marketing, and sales process;
  • Analyse customers' levels of product engagement and provide feedback on issues or gaps;
  • Deliver insights to customers that provide a strong business case for expansion;
  • Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators;
  • Develop a video-based knowledge base to help manage simple customer questions;
  • Be able to work effectively and productively in a global remote team / be a team player, help others, and ask for help / be proactive about creating new solutions, and drive them forward.

Qualifications

  • 3+ years of customer success experience in a SaaS or software company;
  • Start-up experience with the ability to build our process and drive efficiency;
  • Commercial confidence to manage renewals and identify expansion opportunities;
  • Proven track record of working in a customer-facing role and having commercial conversations;
  • Experience working effectively with senior stakeholders to achieve strategic objectives;
  • A high level of accuracy and attention to detail;
  • Excellent communication and interpersonal skills;
  • Ability to operate and prioritize effectively within a constantly changing work environment;
  • Strong growth mindset, effectively learning from and adapting to both wins and losses;
  • Proven ability to build trusted relationships with peers and superiors in a high-growth setting;
  • Excellent English communication skills, both written and verbal — daily interaction with international clients and internal teams.

Bonus points for

  • Fluent German (Business Level Proficiency);
  • Experience working with brands;
  • Experience working with video content in some shape or form - blogging, editing, storyboarding, etc.;
  • Working with remote teams asynchronously and having  an appreciation of different cultures and backgrounds would be a plus;
  • Early Career experience working in retail would help to provide empathy for the front-line workers we support.

We offer

  • People-oriented management without bureaucracy;
  • Excellent compensation package;
  • Flexible hours;
  • Friendly and engaging professional team.

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