Payments manager

Full-time 
• Remote

Global SaaS | Subscription Continuity | Revenue Optimization | Billing Strategy | Stripe & PayPal

Our client is a digital product company that has been successfully operating since 2014. With a team of 100+ professionals, they develop and scale high-traffic SaaS products focused on the U.S. market. Their portfolio is built on subscription-based models, emphasizing trial-to-paid conversions and auto-renewals, supported by a centralized payments stack (Stripe, PayPal, and others).

They are currently looking for a Payments Manager to help drive the evolution of their global payments infrastructure across multiple high-volume digital subscription products. This is a hands-on and strategic role focused on optimizing revenue performance, improving billing flows, and managing key partner relationships - all within a fast-paced, performance-driven environment.

• Execute the Payments Strategy

Support the implementation of a cohesive payments strategy designed to improve conversion, retention, and billing performance. Collaborate with cross-functional teams to ensure seamless payment experiences aligned with product goals and regulatory standards.

• Billing Optimization

Manage recurring billing operations, including renewal logic, cascading retries, dunning flows, and charge orchestration. Leverage data and experimentation to reduce involuntary churn, boost recovery rates, and increase customer lifetime value.

• Chargebacks & Fraud Management

Monitor chargeback ratios and dispute trends. Operate fraud prevention tools (e.g., Stripe Radar, Sift, Verifi, Ethoca) to minimize risk exposure and maximize recovery success. Contribute to the continuous development of fraud detection and dispute-handling processes.

• Revenue Recovery & Authorization Performance

Track authorization and recovery rates across processors, user cohorts, and regions. Identify decline patterns and collaborate with partners and internal teams to optimize success rates and reduce lost revenue.

• Processor & Vendor Management

Act as the primary point of contact for day-to-day processor interactions (Stripe, PayPal, etc.). Manage escalations, monitor account health, and coordinate improvements in processor configuration and routing.

• Compliance & Transparency Support

Work closely with legal, compliance, and product teams to ensure all payment flows meet PCI-DSS, PSD2/SCA, FTC, and Visa/Mastercard standards. Uphold best practices in billing continuity and renewal transparency

• Data, Insights & Reporting

Maintain dashboards and reports on key billing KPIs, including authorization rates, retry success, dispute ratios, churn, and recovery performance. Proactively identify issues, support root-cause analysis, and drive continuous improvement.

• Team Collaboration & Support

Collaborate with analysts and fraud operations specialists to execute initiatives, share insights, and uphold operational excellence. Support the Head of Payments in achieving department goals and scaling best practices.

• 3-5 years of experience in payments, billing operations, or recurring revenue environments (digital subscriptions and trial-based funnels are a must).
• Strong working knowledge of Stripe, PayPal, and other major processors; familiarity with multiple MIDs and routing logic is essential.
• Hands-on experience with fraud and chargeback tools (Verifi, Ethoca, Sift, Kount, Stripe Radar, etc.).
• Solid understanding of recurring billing mechanics, including renewals, retries, and dunning workflows.
• Awareness of payment compliance frameworks (Visa/Mastercard rules, PCI-DSS, FTC continuity, PSD2/SCA).
• Data-driven mindset with the ability to interpret metrics such as authorization rates, dispute ratios, recovery rates, and LTV impact.
• Proficiency with data visualization tools like Looker, Tableau, or similar platforms.
• Excellent communication and problem-solving skills, with the ability to thrive in a fast-paced, high-impact environment.

• Experience in high-growth or high-scrutiny verticals, including consumer-facing SaaS, continuity commerce, or performance marketing environments.
• Familiarity with multi-MID environments, alternative payment methods, or localized billing.
• Prior ownership of payment KPIs (billing,retention,compliance) as well as dispute ratio thresholds in aggressive growth environments.

• Base salary: flexible for exceptional candidates.
• Performance-based incentives available.
• Fully remote, open to candidates across multiple time zones.