Customer Support Specialist

5 дней назад

Киев, Киев, Украина Entravel Полный рабочий день 40 000 $ - 60 000 $ в год

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity
At Entravel, we're on a mission to redefine the hotel booking landscape. We're not just another company; we're a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we're set to disrupt the industry by offering the world's hotel rooms at the best prices.

We're looking for a Customer Support Specialist to join our team and deliver exceptional service during following shifts:
Night: 12 PM - 9 AM
If you're passionate about helping others and thrive in a dynamic, fast-paced environment, we'd love to hear from you
Let us know which shift works best for you

Responsibilities:

  • Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
  • Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
  • Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
  • Own customer issues: identify their needs and deliver effective solutions promptly.
  • Educate customers on using our platform efficiently and guide them through the booking process.
  • Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
  • Collaborate on team goals by supporting, educating, and resolving issues efficiently.
  • Share insights with management regarding team performance, morale, and customer trends.
  • Identify the root causes of customer issues and resolve them in line with company policies.

  • Ensure a consistently high level of customer service at all times.

Requirements:

  • Excellent command of English (both written and verbal); additional languages are a plus.
  • Outstanding communication skills, with the ability to explain complex concepts clearly.
  • Prior experience with social media support is a bonus.
  • Strong understanding of customer communication workflows.
  • Problem-solving mindset with the ability to take ownership and resolve issues independently.
  • Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
  • Exceptional organizational and time-management skills.
  • Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

  • Competitive Salary: High standards of remuneration reflecting your contribution and skills.
  • Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
  • Sick Leave: Ensure your health with 15 days of sick leave per year.
  • Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
  • Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

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