Conversation AI Solution Lead

2 недель назад

Украина, Украина Master of Code Global Полный рабочий день 80 000 $ - 120 000 $ в год
Conversation AI Solution Lead
  • Experience: 5+ years
  • English Level: Upper-Intermediate
  • Location: Ukraine/Europe

Our team consists of true AI Masters, experts capable of unleashing the full potential of technologies. We make communications easier through a combination of technologies and passion about great customer experience.

Our adaptive and growth-oriented mindset allows us to discover unexpected ways for people and technology to interact. We foster long-term relationships with our team members, offering a balanced blend of freedom and responsibility.

There are no barriers across the company, and our leadership team is always within reach. Our relationships are built on transparency, honesty, and mutual respect, establishing trust from day one.

What We Value in a New Masters
  • Deep experience with key technologies relevant to the company's solutions, including:
  • Any combination of JavaScript/TypeScript (both front-end and back-end), and either Python, Go, or Java;
  • Cloud platforms - any of AWS, GCP, Azure;
  • Understanding architecture that includes LLM, RAG, and other AI/ML topics;
  • Service-based architecture and serverless approach;
  • Understanding of the common database-related issues and optimization challenges;
  • DevOps and CI/CD as an approach on the level of understanding and management.
  • Proven consulting expertise as a key technical resource leading the development and delivery of solutions.
  • Significant experience working as part of a team environment. Each project requires you to work as part of a close-knit team of professionals to achieve the desired results.
  • Experience managing and advocating for customer issues or needs.
  • Excellent verbal and written communication skills for both business and technical presentations.
  • Ability to learn new technologies and switch on the fly on the level of challenges understanding and management.
  • Upper-Intermediate English.
Extra Credit For
  • Front-end experience on a level of understanding of main frameworks and knowledge of usage of CDN.
  • Some exposure to iOS and Android development frameworks & concepts is beneficial.
  • Any additional technologies mentioned above are relevant to the level of understanding of the ecosystem.
How You'll Contribute - Solution Design & Architecture - Collaborate with stakeholders to gather requirements and identify project needs. Architect and design technical solutions tailored to meet the project's requirements. Ensure that the designed solution integrates seamlessly with existing systems and platforms. - Technical Consulting – Serve as the primary technical point of contact for clients, project managers, and other non-technical stakeholders. Communicate complex technical details in a manner that non-technical stakeholders easily understand. Conduct the solution demos, gather feedback, and make necessary adjustments to the solution as required. - Technical Solution Management - Manage the SDLC process of the project (from pre-sales through implementation and go-live/post-UAT) Actively participate in the coding and implementation process, as needed. Review code and provide feedback to developers to ensure quality and adherence to best practices. Validate and test solutions to ensure they meet business needs and technical requirements. - Customer Satisfaction - Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Prioritize customer needs and experience in designing and implementing solutions, acting as the client advocate in internal discussions and planning. - Strategic Initiatives – Being an advocate of the company's innovations and initiatives. Collaborate with the technical communities to stay updated and promote industry trends, new technologies, and best practices. Identify opportunities for process improvements and innovative solutions. Participate in post-project reviews to capture learnings and areas for improvement. Implement and document the team and company's technical best practices and approaches. - Delivering Best practices – Being responsible for the project's technical documentation. Document solutions, architecture decisions, and other relevant details for future reference. Ensure that knowledge is shared across the team and organization, promoting consistency and efficiency. - Be the point of contact and serve to support all technical-related activities. These include: - Educating the customer on "how to's" and technical requirements/capabilities - Support kickoff on deployment process and methodology. - Serve as the first point of contact for technical information around customer security, performance, and deployment practices. - Supports customer testing - Supports Presales team to build demo environments for prospective client opportunities - Conducts scoping and provides estimates around technical requirements and solutions. - Demonstration of the product capabilities and extensions to existing clients - Proof of concepts and feasibility assessments for integrations
Why MOCG?

Ukraine/Europe

  • Remote or hybrid work mode
  • Time-off policy (vacation and sick leaves)
  • Access to free internal knowledge-sharing events
  • Corporate events, holiday celebrations, and team-building activities
  • Full coverage of English classes
  • Coverage of medical insurance
  • Workstation provision
About Master of Code Global

At MOCG, we're a team of AI Masters crafting cutting-edge digital experiences that have touched the lives of over a billion people worldwide – and we're just getting started. We're driven by a passion for innovation, empowering enterprises with AI, and forging solutions that leave a lasting impact.

We offer you:
  • A journey of continuous learning and growth.
  • A collaborative workspace built on trust and transparency.
  • The chance to make a real impact through meaningful work.
  • The opportunity to shape the future of AI.
  • A vibrant community of passionate and supportive peers.
  • A fun and balanced work environment where you can be yourself.

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