Customer Service Specialist

Job Description:

Position in Customer Service Specialist Market Intelligence

• Act as strategic partner to our clients
• Being an expert in your market sector
• Being an innovation agent. Drive change for faster reaction to changing market requirement.

As a Consultant CSM  you will have following key accountabilities

External:

• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client
• Drive gfk platform usage in the client organization
• Educates customers about the most relevant features/functionalities for their specific business needs
• Ensures effective and efficient client training and onboarding of new customers.
• Finds and builds, new user base for NIQ offerings
• Identify leads for cross sell and upsell opportunities with the client

Internal:

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collect and provide feedback to product teams on functionality, features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally

In other words: You will make the difference by being the face of our company and its digital solutions

Here is what we are looking for additionally:

• Ukraine speaker with very good English language skills
• Suitable for fresh graduates with some at least part-time working experience
• Interest for durable consumer goods product categories and markets
• Strong presentation and communication skills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Co-ordination and decision making of how to achieve client outcomes and organization goals
• Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you

#LI-PP1

 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the