Data Analytics Senior Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:

The Senior Data Analytics Officer is the country program's power‑user and focal point for Integra, the IRC's enterprise‑resource‑planning (ERP) platform. Reporting to the Operations Senior Coordinator, the postholder ensures seamless ERP operations, leads business‑intelligence (BI) reporting, and drives data‑quality improvements that inform strategic decision‑making across Supply Chain, Programme's, Finance and MEAL. The role blends hands‑on user support with the design of intuitive dashboards and knowledge‑sharing initiatives that raise overall data literacy in the mission.

Responsibilities

Area Key Duties & Deliverables

1. Business‑Intelligence & Reporting
• Develop and maintain intuitive dashboards (Power BI / Excel) that visualize key operational and programmatic indicators.

• Produce regular insight packs for Senior Management, highlighting trends, risks and opportunities.

• Provide ad‑hoc analytical support—e.g., spend analysis, vendor performance, stock ageing—at the request of SM or department heads.

• ERP Ownership & Support
  • Serve as country Integra focal point, providing first‑line functional support and coordinating escalations with the HQ ERP team.

• Maintain a structured log of system issues and enhancement requests, track progress to closure.

• Manage user profiles, approvals and delegations in line with organizational changes.

• Liaise with Operations, Finance and Program leads to ensure ERP workflows remain fit‑for‑purpose.

• Training, Onboarding & Knowledge‑Sharing
  • Embed ERP and BI orientation into all staff inductions; deliver refresher sessions and thematic clinics as needed.

• Curate concise user guides, video snippets and FAQs to build a sustainable knowledge base.

• Facilitate a cross‑department "Data & Systems Community of Practice," encouraging peer learning and surfacing improvement ideas.

• Data Governance & Continuous Improvement
  • Lead periodic data‑quality reviews; coordinate with data owners to correct anomalies and strengthen controls.

• Monitor software releases and coordinate local testing and roll‑outs.

• Document end‑to‑end data flows between Integra and peripheral tools; advise on process simplification and automation.

• Program Support functions Support Program personnel with ERP related operational tasks (e.g. raising PR's);
  
  Onboard and train designated Program personnel on use of ERP/Power BI functions.

• Other
  • Support the Operations Senior Coordinator on digital‑transformation and KPI‑framework initiatives.

• Uphold IRC data‑protection and confidentiality standards.

• Perform any other duties that are consistent with the role and organizational needs.

Key Working Relationships:

Reports to: Operations Senior Coordinator

Directly collaborates with: Finance, Supply‑Chain, HR, MEAL & Program Managers; HQ Integra Team

External contacts: Software vendors / consultants as approved

Job Requirements:

Education:

Degree of Bachelor of Information Technology or similar

Work Experience:

At least three years of prior professional experience in a similar post (ERP Experience is a requirement)

Personal Characteristics:

• Strong sense of personal integrity.
• Attention to details.
• Ability to multi-task.
• Ability to work independently.
• Trustworthy, reliability, openness and ability respond rapidly to queries.
• Problem solving abilities.

Demonstrated Skills and Competencies:

Strong organizational skills.

Excellent time management skills and ability to meet deadlines.

Good interpersonal skills and ability to work as part of a team, as well as independently.

Flexible and able to work in a dynamic and diverse environment.

Must be advanced computer user

Working experience of Microsoft PowerBI is a requirement

Dynamic, initiative taker and solution-focused able to adapt to a mobile work environment

Language Skills:

Fluency in Ukrainian; strong working English required.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.