digital leader

Digital Leader

Fedoriv — Digital Leader / CX Director

About Fedoriv
Fedoriv is a creative business transformation company. We help brands grow through strategy, creativity, and technology. For over 15 years, we've been designing meaningful experiences and ecosystems that connect businesses and people.

Our clients include Nova Poshta, Rozetka, Done, Bukovel, Ukravit, Jome, Computools, Pawwer and other ambitious brands that trust us to build their next chapter.

We are now looking for a Digital Leader / CX Director — a builder, strategist, and product-minded leader who can own Fedoriv's digital direction and transform our clients' digital experiences into tangible business growth.

Mission

To lead and scale Fedoriv's Digital Unit into a high-performing, innovation-driven business that builds meaningful digital products — websites, platforms, and experiences that transform how brands and customers connect.

Key Responsibilities

Strategic Leadership

• Define and evolve the digital strategy of Fedoriv Group in alignment with overall business goals.
• Identify and design new digital product opportunities, leading the unit's transformation into a strategic business driver.
• Drive innovation through AI, data, and experimentation — introducing new methods and technologies into client and internal projects.

Client Partnership

• Act as a trusted strategic partner to C-level clients.
• Lead high-stakes conversations about digital vision, performance, and ROI.
• Defend bold ideas with logic and empathy — and turn them into results.

Product & Experience Leadership

• Lead the creation of customer-centric digital ecosystems — from UX research to final product delivery.
• Combine aesthetic excellence with measurable performance.
• Ensure every project connects design, business, and technology seamlessly.

Team Leadership

• Build and inspire a high-performing team of UX/CX designers, strategists, and product thinkers.
• Set clear goals, manage workloads, and create space for growth and autonomy.
• Foster Fedoriv's culture of curiosity, ownership, and creative bravery.

Financial & Operational Leadership

• Take full P&L ownership of the digital unit.
• Ensure profitable delivery, healthy billing, and efficient team utilization.
• Establish predictable processes, performance tracking, and quality control.

Requirements

Experience & Expertise

• 7–10+ years in digital product, UX/CX, or digital transformation roles.
• Proven record in building and scaling complex digital ecosystems (web, mobile, CX platforms).
• Experience managing a digital or product team with direct P&L accountability.
• Background in agencies, startups, or tech-driven businesses.
• Strong understanding of customer journey mapping, UX processes, and data-driven design.
• Familiarity with AI tools, analytics, and performance optimization frameworks.

Soft Skills & Mindset

• Entrepreneurial and hands-on — able to turn ideas into working solutions fast.
• Strategic thinker with a builder's energy and founder's mindset.
• High emotional intelligence and resilience under pressure.
• Confident communicator who thrives in client-facing situations.
• B2 English level

What We Offer

• Full ownership of the Digital Unit: vision, team, and execution.
• Real influence — your work directly impacts top-tier brands.
• 30 paid vacation days per year + Paid sick leaves.
• Health insurance after trial period.
• Extra agency-wide vacation days in winter and spring.
• Performance-based bonuses.
• Hybrid flexibility (Kyiv)

Culture & Values

• Impact: We create work that changes businesses and industries.
• Growth: We stay curious, experiment, and learn fast.
• Quality: Every detail matters — from pixels to performance.
• Partnership: We build trust through transparency and results.
• Challenge Accepted: We move fast, solve hard problems, and don't settle.

If you're a digital leader with vision, drive, and hunger to build — let's talk.

Apply now and help us shape the future of digital transformation at Fedoriv.