Customer Support Specialist

5 дней назад

Львов, Львовская область, Украина Headway Inc Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That's how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That's why, together with Anastasiia Kozyr, Support Lead at AddMile by Headway Inc, we're looking for a Customer Support Specialist to join our team of superstars transforming the EdTech industry.

What product will you be working on?

AddMile is a personal and professional development platform that helps improve various spheres of life through coaching. AddMile is accessible to users in more than 130 countries.

This role is definitely a great fit for you if you want to:

  1. Support and uplift others. Our mission is to create a safe, compassionate space where people can open up about their struggles, receive empathetic support, and take the first steps toward building a more fulfilling life.
  2. Be part of something meaningful. We're building a modern product that makes a real difference in people's lives. Your knowledge and experience in coaching or psychology can help users navigate tough times, overcome burnout or self-sabotage, set clear goals, and move toward them with confidence and care.

What will your role look like?

— Communicating with our users via chat and email;
— Maintaining a database of user requests and ideas;
— Collaborating with the analytics team and technical specialists to quickly understand issues and identify bugs.

What do we hope you'll bring with you?

— At least 6 months of experience as a Support Specialist in an IT company;
— Experience working with Intercom or other helpdesk systems;
— Advanced written English (or higher);
— A kind and proactive spirit, and a willingness to grow together as a team;
— The ability to work on the evening shift — many of the people we support are in the U.S. and need us most during those hours.

What do we offer:
— Work within an ambitious team on a socially impactful education product.
— Access to our corporate knowledge base and professional communities.
— Compensation for English language learning, external training, and courses.
— Medical insurance and full sick leave compensation.
— Company doctor.
— Sports activities: running, yoga, boxing, and more.

Are you interested?
Send your CV

  • Buyer Support Services Specialist

    1 неделя назад

    Львов, Львовская область, Украина Nestlé USA Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Buyer Support Services SpecialistFull-time on site/hybrid (Lviv) or remote (countrywide employment)Are you passionate about Supply Chain & Procurement? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and...

  • Customer Support Consultant, fintech industry

    5 дней назад

    Львов, Львовская область, Украина SupportYourApp Полный рабочий день 40 000 $ - 60 000 $ в год

    Description Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • User Management Specialist User Management Specialist

    1 неделя назад

    Львов, Львовская область, Украина Nestle Operational Services Worldwide SA Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Lviv, UAFull-timeAre you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences? Do you want to use professional competencies and skills? We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that...

  • User Management Specialist

    1 неделя назад

    Львов, Львовская область, Украина Nestlé Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Lviv, UAFull-timeAre you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences? Do you want to use professional competencies and skills? We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that...

  • User Management Specialist

    5 дней назад

    Львов, Львовская область, Украина Nestlé USA Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Position SnapshotLviv, UAFull-timeAre you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences? Do you want to use professional competencies and skills? We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our...

  • Junior Tax Support Specialist

    1 неделя назад

    Львов, Львовская область, Украина Nestlé USA Полный рабочий день 4 000 ₴ - 6 000 ₴ в год

    Junior Tax Support SpecialistLviv, UAFull-time on site/hybrid (Lviv) or remote (countrywide employment)Are you passionate about finance and economics? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and...

  • Junior Operations Support Specialist

    2 недель назад

    Львов, Львовская область, Украина RocketRoute, an APG Company Полный рабочий день 20 000 ₴ - 25 000 ₴ в год

    Required skills— Fluent English language;— Excellent communication skills & phone manner;— Ability to work within a team;— Critical thinking, prioritisation skills;— Computer proficiency;— Self-motivation, time-keeping;— Organizational skills, decision making;— Attention to details;— Willingness to work within a departmental 24×7 shift...

  • Buyer Support Services Specialist

    3 дней назад

    Львов, Львовская область, Украина Nestlé Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Full-time on site/hybrid (Lviv) or remote (countrywide employment)Are you passionate aboutSupply Chain & Procurement? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international...

  • PPA Specialist

    2 недель назад

    Львов, Львовская область, Украина Nestlé USA Полный рабочий день 120 000 ₴ - 240 000 ₴ в год

    Procurement Performance Acceleration Specialist Full-time on site/hybrid (Lviv) or remote (countrywide employment)Are you passionate about Supply Chain & Procurement? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your...

  • Junior PPA Specialist

    2 недель назад

    Львов, Львовская область, Украина Nestlé Полный рабочий день 35 000 ₴ - 45 000 ₴ в год

    **Junior Procurement Performance Acceleration SpecialistFull-time on site/hybrid (Lviv) or remote (countrywide employment)**Are you passionate about Supply Chain & Procurement? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to...