Technical Support Engineer L1-L2

1 неделя назад

Киев, Киев, Украина Beter Полный рабочий день

BETER is a rapidly growing product company. We create competitive content supplemented with analytics. For more than 5 years, we have been organizing sports tournaments, broadcasts, and developing our own sports community. We hold 45+ thousand events per month in esports and classic sports. BETER products are known all over the world — our content is represented in 150+ countries.
Our current partners are the world's most famous trading giants.

BETER is looking for a Technical Support Engineer to help clients and teams resolve technical issues and ensure smooth system operation. If you enjoy troubleshooting, problem-solving, and keeping systems running flawlessly, this role is for you.

Responsibilities:

  • Providing technical support to company employees and clients through Jira Service Desk.
  • Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.
  • Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.
  • Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.
  • Supporting innovative solutions and implementing them into the company's infrastructure. Providing technical support to clients and resolving issues.

Requirements:

  • At least one year of experience in technical support.
  • Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).
  • Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.
  • Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
  • Scripting and automation skills (e.g., Python, Bash) are a plus.
  • Written English skills sufficient for correspondence. Spoken English is not required.
  • Broadcast support, vMix user.

Soft Skills:

  • Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
  • Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.
  • Ability to handle numerous tasks, prioritize them, and meet deadlines.
  • Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.
  • Diligence in working with technical information, completing tasks accurately, and preparing reports.

Working Conditions:

  • Work schedule: Monday to Friday, 8-hour workday from the office.
  • Competitive and timely payment for services.
  • Paid vacation: 20 working days per year.
  • Personal Time.
  • Paid sick leave.

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