Customer Service Representative

5 дней назад

Киев, Киев, Украина Amway Ukraine Полный рабочий день 30 000 $ - 50 000 $ в год

Purpose of Role:

  • Provides excellent customer service for (ABOs) to support them in building a successful Amway business.
  • Handles inquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing.
  • Enables a great customer experience by using, desktop procedures, departmental knowledge management system.

Principal Responsibilities:

  • Work in a consultative and supportive manner with ABOs to manage their business needs
  • Managing customers' business needs over the phone
  • Processing customers' requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
  • Generating innovative ideas and solutions that will improve customer satisfaction
  • Contributing to projects in various departments outside of regular responsibilities
  • Assisting other team members to leverage and develop their capabilities

Required Qualifications / Work experience:

  • Completed higher education
  • Ability to handle stressful situations
  • Strong communication
  • Customer oriented skills, adaptable and flexible person
  • Self-starting personality, pro-active and self-motivated
  • Good objective setting and analytical skills
  • Ability to accurately evaluate documents
  • A team player, experienced in working in international teams and cross-functional teams
  • Fluent Ukrainian
  • English – intermediate (preferable)
  • At least 1 year of proven working experience in the customer service field
  • Ability to work with MS Office tools (Word, Excel).

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