Junior Сustomer Support Specialist

2 дней назад

Украина, Украина fb-3939-4288-a86c-93fc5bf1a18b Полный рабочий день

Ascendix Technologies, founded in 1996, is a global expert in automating commercial real estate processes through our flagship products – AscendixRE, Composer, and more. Leveraging our extensive expertise in CRM technology and commercial real estate, we strive to help real estate professionals work smarter, not harder, when closing deals. Based in bustling Dallas, Texas, we operate globally, with strategically positioned teams across Europe.

We are looking for a motivated and detail-oriented Junior Сustomer Support Specialist to join our Customer Support team. The support team is mainly assigned to client requests by subscription, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing. All shifts are scheduled (11:00 AM – 08:00 PM / 5:30 PM – 2:30 AM).

Join a dedicated team consisting of four members, including three Concierge Specialists and a Project Manager. Together, we aim to provide top-tier solutions and support.

Requirements:

  • Ability to analyze data and issues effectively.

  • Upper-intermediate level with excellent written and verbal communication skills.

  • Ability to design and deliver compelling presentations.

  • Skilled in facilitating training sessions for diverse audiences.

  • Proficient with Microsoft Word, Excel, and Google Sheets, ensuring efficient documentation and data handling.

Would be a Plus:

  • Familiarity with the Salesforce platform and tools.
Responsibilities:

  • Determine root causes and troubleshoot effectively.

  • Maintain an accurate and up-to-date database of issues.

  • Compose clear and comprehensive release notes for product updates.

  • Develop user-friendly guides and engaging presentations.

  • Provide statistical reports and insights on support activities.

  • Check Support and Concierge mailboxes regularly and take appropriate action.

  • Communicate effectively with clients, updating them on progress and outcomes.

Ascendix offers you:

Healthcare:

  • 20 paid vacation

  • 5 paid sickness

Career and professional growth:

  • B2B and remote cooperation

  • Career development and professional growth

  • Technical performance reviews and 360 Evaluation

  • Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development:

  • Udemy and Pluralsight subscription

  • Internal knowledge-sharing opportunities

Corporate spirit:

  • Online and offline events & team-buildings

  • Friendly and supportive atmosphere

  • Open management

Please note

By clicking the "Apply" button for the vacancy, you automatically consent to the processing of your personal data.

We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.

  • Сustomer Support Specialist

    2 недель назад

    Украина, Украина fb-3939-4288-a86c-93fc5bf1a18b Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    Ascendix Technologies, founded in 1996, is a global expert in automating commercial real estate processes through our flagship products – AscendixRE, Composer, and more. Leveraging our extensive expertise in CRM technology and commercial real estate, we strive to help real estate professionals work smarter, not harder, when closing deals. Based in bustling...

  • Junior Lead Generation Specialist

    2 недель назад

    Украина, Украина SOMBRA Полный рабочий день

    Junior Lead Generation SpecialistHybrid, Office, RemoteUkraineThe Junior Lead Generation Specialist supports business growth by identifying, researching, and engaging high-potential leads through outbound outreach. This role executes targeted campaigns (mainly on LinkedIn and emails), develops basic personalized messaging, and qualifies leads based on...

  • Junior Delivery Management Specialist

    2 недель назад

    Украина, Украина Description Ciklum Полный рабочий день 20 000 ₴ - 30 000 ₴ в год

    DescriptionCiklum is looking for a Junior Delivery Management Specialist to join our team full-time in Ukraine.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and...

  • Junior Compliance Specialist

    2 недель назад

    Украина, Украина N-iX Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    N-iX is a global software development service company that helps businesses across the world develop successful software products. Founded in 2002, N-iX has come a long way, expanding its presence across Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune...

  • Junior Support Engineer

    2 недель назад

    Украина, Украина Description Ciklum Полный рабочий день 15 000 ₴ - 33 000 ₴ в год

    DescriptionCiklum is looking for a Junior Support Engineer to join our team full-time in Ukraine.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners,...

  • Junior Legal and Compliance Specialist

    4 дней назад

    Украина, Украина Nestlé Global Полный рабочий день

    Junior Legal Support SpecialistLviv, UAFull-time on site/hybrid (Lviv) or remote (countrywide employment)Position SummaryAre you passionate about intellectual property and contractual  work? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position,...

  • Junior Digital Marketing Specialist

    12 минут назад

    Украина, Украина BetterMe Полный рабочий день

    ABOUT US:BetterMe is a health & wellness platform providing a tailored holistic approach to well-being. Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make a healthy lifestyle accessible to everyone so they can achieve long-term health benefits.YOUR...

  • Junior/Middle B2B Marketing Specialist, HackenProof

    8 минут назад

    Украина, Украина hacken Полный рабочий день

    About the ProjectHackenProof, the leading Web3 bug bounty and crowdsourced audit platform trusted by top-tier crypto projects, is growing We're on a mission to make Web3 safer by connecting ethical hackers with blockchain companies. What You'll Work On:We're hiring a Junior/Middle B2B Marketing Specialist to strengthen our outreach to enterprise blockchain...

  • Junior Partner Enablement Specialist

    5 минут назад

    Украина, Украина spendbase Полный рабочий день

    Spendbase is a global fintech company with a startup mindset, helping businesses optimize their spending on SaaS, cloud services, and corporate cards.We're growing fast and looking for a Junior Partner Enablement Specialist to join our team.If you love helping people, solving problems, and making customers feel valued, this role is for youWhy Join...

  • Technical Support Specialist

    4 дней назад

    Украина, Украина All Cares Полный рабочий день

    About UsScaleo is a fast-growing SaaS company on a mission to build the best affiliate marketing software on the market. Our platform powers affiliate programs for clients across Europe, the UK, the US, Asia, and Australia, processing millions of daily requests and trusted by thousands of users.We were recognized as a High Performer by G2 (Summer 2024) and...