Shopify Support Developer

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15 industries change the lives of millions.

If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)

WHAT YOU WILL DO

Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
Engage with Product Management and business partners on system capability, design, and solutions;
Work with Development to ensure technical requirements, best practices, performance, and security;
Support Project Management with effort estimates, planning, and removing technical roadblocks;
Develop key system components, identify reusable modules, and optimize delivery time;
Research platform capabilities and opportunities for the eCommerce roadmap;
Perform code analysis, develop patches, and implement new platform features;
Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

2 years of Shopify development experience, with knowledge of Shopify Plus;
Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
Experience troubleshooting site issues using various tools (commercial/open-source);
Strong problem-solving, analytical skills, and attention to detail;
Experience with page performance optimization and secure development practices;
Knowledge of front-end caching, CDNs, and request-response flow;
Familiarity with ticketing systems like Jira;
Strong verbal and written communication skills;
Ability to work independently and collaboratively in a team;
Patience, empathy, and a customer-first mindset;
Continuous learning mindset and adaptability to new technologies and procedures;
Upper-Intermediate English level.

NICE TO HAVES

Previous experience in customer service or technical support is a plus;
Salesforce Cloud experience;
Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

THE BENEFITS OF JOINING US

Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

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