Legal Aid Supervisor

Length of Time: 30 November 2025

ORGANIZATIONAL OVERVIEW

FHI 360 is an international nonprofit human development organization working in more than 70 countries and dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. FHI 360's Crisis Response team is responding to the humanitarian emergency in Ukraine through an integrated health and protection program focused on decreasing morbidity and mortality among the conflict-affected population. In addition, FHI 360 supports the provision of psychosocial support to vulnerable communities affected by the war.

POSITION OVERVIEW

The Legal Aid Supervisor (LAS) is the technical supervisor of Legal Consultants (LCs). The LAS is responsible for providing guidance and support to the team in line with the protection strategy and FHI 360 organisational goals, providing capacity development, coaching and support, and developing materials for internal and external use.

The LAS will work closely with the Protection Coordinator, Case Management Supervisor, Protection Program Manager, Senior Officers (SO), SWs, Mobile team members and Protection Volunteers to ensure that all protection activities under the project are designed and implemented to high quality standards.

Activities include supporting identified legal protection cases (specifically GBV cases, women's protection and persons with specific needs) through the provision of individual support, case management, and referrals.

Legal Aid Supervisor: the key actor in the management of legal protection cases, approaching/referred internally or externally, and will ensure cases are identified and receive legal aid support. The legal package includes legal awareness raising and information dissemination, legal counselling, assisstance, referrals for specialized services (internal and external), follow-up services and is closely connected to case management services.

The LAS must facilitate appropriate flow of communication between Volunteers, LCs, SOs and other staff to ensure quality, consistency and effectiveness of the assistance provided. The LAS role shall ensure quality implementation of the relevant Standard Operating pProcedures (SOPs) defined by FHI 360 protection process pathways, legal aid and case management.

The LAS should act according to the LA guiding principles, guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination.

KEY RESPONSIBILITIES AND DELIVERABLES

• Monitor and supervise the process of identification of legal protection cases by protection staff or others.
• Supervise the activities related to legal aid in accordance with all steps and related tools and SOPs.
• Provide technical support, guidance, and capacity enhancement, on legal aid particularly on complex cases to the LCs, and other staff as required;; increase the knowledge, skills, and confidence of staff.
• Work closely with the Protection Coordinator to build the capacity of LCs in terms of legal aid and related components.
• Fully implement the technical supervision requirements with LCs.
• Conduct regular individual and group supervision meetings with LCs and ensure case discussions to ensure proper responses for protection cases, run/participate in legal aid meetings and case conferences.
• Take regular samples of legal aid forms to check the quality of the records (legal aid auditing and shared findings with relevant LC, aiming for on-job coaching, and share with Protection Coordinator for learning/training purposes).
• Ensure that all urgent and critical cases are addressed following SOPs and international guidance and shared with the direct line manager for possible intervention.
• In collaboration with the line manager, work closely with the other organizations in order to ensure smooth referral and monitoring of required follow-up actions.
• Ensure close coordination and regular meetings with technical staff, the protection coordinator and the protection program manager to discuss cases in depth to ensure timely and effective provision of assistance to legal protection cases.
• Conduct client satisfaction surveys with cases (and caregivers as needed) to ensure the provision of quality legal aid service.
• Responsible for staff adherence to data protection and information sharing protocols.
• Work closely with community-based groups/organizations/volunteers to build their capacity in order to identify the most vulnerable legal protection cases in a timely manner.
• Participate in and deliver capacity enhancement when needed and requested by the Program Manager/Senior Officer/Protection Coordinator.
• Coordination & Representation in cluster/AoR and/or other relevant meetings
• Develop and maintain effective working relationship with stakeholders including partner agencies, community leaders and service providers in the target areas for prompt referral, follow up and information sharing.
• Support the activity coordinator and contribute to the monthly update of service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Attend meetings/workshops/trainings as requested by the PM/SO/Protection Coordinator
• Monitoring & Reporting as required
• Ensure that all cases are filed, and information is reported in accurate detail about the case, background, case plan, follow up and actions taken, and all cases files are systematically completed and archived as per SOPs and international guidance.
• Ensure all data is systematically completed and archived, plus accurate reporting of activities.
• Prepare weekly and monthly reporting and report immediately critical/urgent protection cases needed to SO and Protection Coordinator.
• Communicate regularly with teams for updates on achievements and challenges.
• Provide written feedback about protection incidents, trends and concerns/issues.
• Any other task requested in order to achieve the project's objectives.
• Always ensure confidentiality and conduct all activities respectfully and sensitively to beneficiaries and staff.

Overall, these tasks require:

• Adherence to Humanitarian principles of Neutrality, Impartiality, Independence, and Humanity
• Clear & timely communications to line management
• Full abiding by FHI 360 internal rules and guidelines and respect FHI 360 Code of Ethics and Conducts
• Cultural Sensitivity and Diversity Awareness. Work effectively with people from all backgrounds, avoid stereotypical responses by examining own behaviors and bias, show an openness and interest in learning about cultures. Act in a non-discriminatory way. Know and understand the local context including: child development in the context; relationship dynamics within the context; and cultural practices impacting on child welfare.
• Problem Solving, decision-making and accountability. Find creative solutions and show initiative, examine difficult issues from different perspectives. Operate in compliance with accountability principles and codes of conduct, show respect for beneficiaries, take responsibilities for actions and honour commitments, ensure openness and transparency. Work with colleagues to contribute to team development; respect others' opinions; promote their skills with joint action; give and receive constructive feedback.
• Case Management and Documentation. Know the tools and processes required for service mapping, documenting the case management, information management, data protection, information sharing, and working with others in case management. Data protection protocols and the information management database. Available services, how to access those services and the quality of those services (including the accessibility and attitudes of services providers towards diversity). Understand: the main principles and approaches to protection programming; that protection is a sector in its own right; linkages with other sectors; the basic roles and responsibilities of agencies involved with safeguarding.
• Client-Centered Communication and Empowerment. Recognise whether a person is at heightened risk of a rights violation, including what type of rights violation and be able to determine the risk level of the case accurately. Respond to immediate lifesaving needs and develop safety plans. Collect disaggregated data on disability accurately. Inform the client about available service and assistance options. Conduct a safe, accountable and timely referral for services. Support the client in recognising key issues and developing an action plan. Assess the needs of survivors during case management and follow the steps of the case management process, ensuring proper documentation and evaluation.
• GBV Guiding Principles and Confidentiality, Understanding Gender-Based Violence. Knowledge of the main types and causes of GBV, including intimate partner violence (IPV) and sexual violence. Understand the consequences of GBV, especially IPV and sexual violence, for survivors. Apply GBV guiding principles to ensure survivor-centered support. Understand the limits of confidentiality and the importance of informed consent when working with survivors. Recognize the body language cues that make survivors feel comfortable and safe during interactions. Knowledge of follow-up processes to ensure continuous care and support for survivors.

DESIRED QUALIFICATIONS

• Master's degree in Law (LLM) OR a Bachelor's degree in Law (LLB) plus Bachelor's degree in social work (BSW), psychology, or related field
• 3 year of professional experience in particular the provision or supervision of legal aid
• Demonstrated familiarity with case management principles, standards and procedures, including relevant roll-out of SOPs for different protection typologies
• Demonstrable experience in establishing and maintaining collaborative relationships with different sectoral counterparts/referral pathways
• Fluent in Ukrainian and/or Russian. Working knowledge of English is advantageous but not mandatory.
• Knowledge of Ukraine's health system and social protection system.
• Previous experience working with NGOs is an advantage.
• Experience working in government or non-governmental social services departments is an advantage.
• Able to work in a team, eager to learn, and flexible to work in challenging conditions.
• Proficient in using Microsoft Word, Excel, and PowerPoint.

Please email your CV and cover letter to Відправити резюме with 'Legal Aid Supervisor - Dnipro' in the subject line. Only applications submitted in English will be considered.

Candidates with disabilities are encouraged to apply