Sales Support Officer, Hach

About Us 

Veralto  

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World's Most Vital Resources 

Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans  

Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world's food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.   

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WATER QUALITY PLATFORM  

Water Quality ('WQ") Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat.  WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.  

About Role 

ROLE DESCRIPTION  

• Prepare quotation to assist the Sales team to win customer orders

• Accurately entering all sales orders into Oracle in a timely manner

• Follow SOP of order booking, Cross checking customer PO and other relevant document before punching order (First Time Right in 98% + orders)

• Perform order booking activities through ERP (Oracle, OMS)

• Ensure customer orders are delivered on time as per agreed service level

• Ensure all documentation related to the sales and after sales are safely stored in ERP (Oracle, OMS), the secure folder for future audit

• Issue commercial invoices in time sales/service team oriented as well as MRO and other customer's procurement website

• Provide required documents in Order to Cash process

• Coordinate between customer / sales team / service team and supply chain

• Respond to queries from customers and provide assistance/support/coordination for resolution of both pre-offer and post-order customer concerns

• Support commercial team with daily booking to shipping analysis and drive daily management / visual management rhythms for the order fulfillment process

• Support and/or lead relevant continuous improvement initiatives from time to time

• Maintain the Visual Board for daily management

• Working closely with the Supply Chain team to ensure on time delivery of orders

• Managing customer issues, complaints, and customer satisfaction related initiatives

• Act as an enabling bridge between Sales, After Sales, Supply Chain and customers

• Various report generation and tracking from time to time which assigned by Customer Service Manager

• Manage the Customer Service inbox by providing responses / completing actions within 24 hours

• Follow the FIFO principle in managing the Customer service work

• Managing customer service and expectations

• Assist the Customer Service Manager to manage customer service & expectations and providing day to day support (both proactive and reactive) on any of the issues already referred to, as well as respond to immediate/unusual situations

• Provide coaching for junior level associate for daily tasks when necessary

• Ad-hoc work when required

DIVERSITY & INCLUSION : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.