Customer Support Consultant, fintech industry

5 дней назад

Киев, Киев, Украина SupportYourApp Полный рабочий день 40 000 $ - 80 000 $ в год

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via emails and chats
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services

What you need to succeed in this role:

  • Excellent Ukrainian skills and English B2
  • At least 2 years of experience in customer or technical support role within fintech industry
  • Personal or professional experience with trading, investments or crypto
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Familiarity with KYC & AML procedures, transaction monitoring, or crypto compliance is a plus

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Customer Support Consultant, fintech industry

    5 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 104 000 $ - 130 878 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Customer Support Consultant, emails/live chats

    5 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 40 000 $ - 80 000 $ в год

    Passionate about the world of video games?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...

  • Technical Support Consultant

    5 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 104 000 $ - 130 878 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    5 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 104 000 $ - 130 878 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    4 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 70 000 $ - 120 000 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    3 дней назад

    Киев, Киев, Украина SupportYourApp Полный рабочий день 70 000 $ - 120 000 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    5 дней назад

    Киев, Киев, Украина OmniWay Полный рабочий день 40 000 $ - 80 000 $ в год

    Company DescriptionOmniWay specializes in process consulting for IT and related technologies in accordance with ITIL, COBIT, eTOM, and ISO20000 frameworks. We implement, integrate, and support specialized information systems such as OMNITRACKER. Additionally, we offer training programs for ITIL and OMNITRACKER. Our services aim to enhance the efficiency and...

  • Account Manager Fintech

    16 часов назад

    Киев, Киев, Украина Evotym Полный рабочий день 70 000 $ - 120 000 $ в год

    About The ClientOur client is an emerging fintech company focused on developing innovative solutions that bridge the gap between traditional finance and cryptocurrency. They are building a new product for the C2B market, designed to meet regulatory standards while ensuring robust architecture, security, and monitoring systems.Role OverviewAs aJunior Account...

  • Customer Support Specialist

    5 дней назад

    Киев, Киев, Украина Entravel Полный рабочий день 40 000 $ - 60 000 $ в год

    Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity At Entravel, we're on a mission to redefine the hotel booking landscape. We're not just another company; we're a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking...

  • Support Consultant, English

    5 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 45 000 $ - 60 000 $ в год

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in...