Payment Processing Manager

We are looking for someone ready to build and scale a global payment infrastructure directly from within the product team. In this role, you will have a direct impact on our financial performance by driving approval rates higher, reducing chargebacks, and ensuring seamless payment flows for millions of users worldwide. You will work with top-tier PSPs, advanced anti-fraud systems, and orchestrators like Corefy, designing strategies that keep our monetization engine running at full speed

About the product: We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back.

This is a complex, fast-moving space, and we love it that way So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are already in the Top 5 streaming products in the US (#4) and hold the #7 spot worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

In this role, you will

• Design and implement payment routing, cascading, and orchestration strategies for card transactions
• Monitor and analyze transaction approval rates by market and payment method, developing strategies to improve performance and negotiating with providers to boost approval ratios
• Research, evaluate, and onboard new payment providers to expand processing capabilities in key regions
• Lead technical and operational integration of payment providers in collaboration with IT, finance, and product teams
• Oversee and manage the chargeback process, ensuring timely responses and compliance with regulations to minimize financial losses
• Ensure uninterrupted payment flows by proactively identifying and resolving operational issues
• Work closely with the Product team to improve payment-related KPIs and overall user experience

It's All About You

• Minimum 2 years of experience in billing, PSP management, or payment operations
• Strong knowledge of payment processing systems, gateways, and integration protocolsSolid understanding of compliance standards including AML, KYC, and PCI DSSStrong analytical skills with the ability to interpret data and drive decisions
• Upper-Intermediate or higher level of English (written and spoken)
• Familiarity with anti-fraud systems and tools such as SEON, Sift, or similarStructural thinking, ownership mindset, and strong communication skills
• Would be a plus
• Experience with Corefy payment orchestrator

What We Offer

• Care and support:
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche70% of our heads and leads have grown into their roles here – so can you
• Performance-oriented reviews and Individual Development Plans (IDPs)Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• HR Interview
• Interview with Hiring Manager
• Reference check
• Offer