Operations Coordinator

Job Description

RESPONSIBILITIES:

Coordinating Air, Sea and Land Operations for Import/Export

Tracking Project KPIs closely

Daily planning and scheduling of assigned pickups and deliveries

Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments

Organizing pickups and deliveries through effective communication with shippers and consignees

Understanding customer requirements and ensuring consistent operational and customer service levels

Regularly communicating shipment status information, reporting delays and additional costs to customers

Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability

Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment

Preparing accurate daily reports for management

Inputting status and costs in Move One database promptly as per SOPs

Assisting with any other duties/projects assigned by the supervisor to meet business requirements

Minimizing operational costs, optimizing efficiency, and increasing operations' profitability

Monitoring the progress of jobs and services - Planning, Execution, and Billing

Skills

QUALIFICATIONS:

Minimum 1 years of logistics operations experience

Excellent communication and interpersonal skills

Ability to work well under pressure and handle long hours if required

Outstanding organizational and customer service skills

Ability to work with little supervision and manage multiple processes simultaneously

Preferred university graduate

Proficient computer skills (Word, Excel, Open Office, Windows)

Talent for recognizing opportunities for process improvement

Experience in handling shipments for the Europe & Balkans

Prior global shipping management experience is highly desirable

WORK REQUIREMENTS

Ability to effectively contribute to team assignments

Professional interaction with employees, customers, and suppliers

Independent work skills while understanding the importance of communication and coordination with colleagues and organizations

Ability to produce quality work within deadlines, with or without direct supervision

Availability to work outside of core office hours when required

Excellent time management and multitasking skills

Proactive in self-education about developments in the local and international moving industry and awareness of competitors

Use of personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in logistics operations

Strong problem-solving and time management skills

Attention to detail and high level of accuracy

Willingness to perform fieldwork as needed