Contract Support Manager

effie is an international software product company. We discover new and unconventional approaches to tackling business challenges by providing global cloud-based SaaS solutions, leveraging the sharing economy and AI capabilities.

In addition to developing innovative software products, we offer a full range of services, including deployment, training, administration, optimization, process automation, technical support, and business analytics consulting.

Our main expertise lies in optimizing business processes for manufacturers, distributors, merchandising agencies, and retail chains in the CPG (including FMCG) and pharmaceutical industries.

• 140 team members;
• 100 clients across 13 countries, including PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris, and others;
• 27,000 users of our services;
• Microsoft Gold Partner.

What We Value:

• Passion - You can only make customers happy if you truly love what you do;
• Trust - The foundation of all relationships, inside and outside the company;
• An Eye for Excellence - A deep appreciation for quality in every form;
• Simplicity - The best things don't need extra explanation.

We are looking for a Contract Support Manager whose primary responsibility will be to manage and support the full contract lifecycle, ensuring smooth internal coordination and communication with clients. You will play a key role in preparing, reviewing, and controlling contract documentation, supporting the sales team, and ensuring data accuracy in corporate systems.

If you are detail-oriented, proactive, and ready to take ownership of contract processes while collaborating closely with multiple teams, we would be happy to have you on our team

Requirements:

Professional Experience and Skills

• At least 2 years of experience in contract management, sales support, or administrative coordination with B2B clients.
• Experience working with CRM systems (e.g., Salesforce, Dynamics, or similar).
• Experience with SharePoint or other document management tools.
• Familiarity with tender processes is a plus.
• Experience in IT services or solutions is an advantage.
• Advanced or fluent level of English and Ukrainian.

Client Relations and Communication

• Ability to communicate effectively with clients and internal teams (legal, finance, sales).
• Strong organizational and time-management skills to track multiple deadlines.
• Ability to identify issues during contract negotiation and contribute to solutions.

Personal Qualities

• Detail-oriented with high accuracy in documentation and data entry.
• Proactive and self-motivated, able to work independently and in a team.
• Strong problem-solving skills and readiness to take responsibility.
• Quick learner, eager to acquire new knowledge and skills.

Responsibilities:

Contract Management

• Prepare, coordinate, and track contracts: collect client details, complete templates, register contracts, manage internal and client approvals, and ensure timely signing and document exchange.
• Handle contract renewals, amendments, and compliance with special terms.
• Identify and address client objections during contract negotiations in collaboration with internal teams.

Sales and Tender Support

• Prepare and send commercial offers, presentations, questionnaires, and tender documentation; ensure proper storage and linking in SharePoint and CRM.
• Support tender processes and work with tender platforms.
• Communicate with clients on operational matters throughout the sales process.
• Provide cost calculations and consult clients on contract and questionnaire topics.

CRM and Document Management

• Maintain accurate records of organizations, contacts, contracts, and deals in CRM.
• Set up and manage folder structures in SharePoint with correct linking to CRM.
• Perform regular database maintenance (duplicate removal, data completeness checks).
• Track personal tasks and deadlines through CRM.

We offer:

• Hybrid work model;
• Office in Kyiv, a 15-minute walk from Sviatoshyn metro station, featuring a shelter and all necessary amenities for uninterrupted work during power outages and blackouts;
• Free parking for cars, motorcycles, and bicycles;
• Partial reimbursement for medical insurance upon successful completion of the probation period;
• 21 working days of paid vacation, plus paid sick leave;
• 12 additional days off per year;
• Exclusive discount card for the WineTime retail chain.