Senior Platform Engineer

Hybrid, Remote

Ukraine

The Client is dedicated to curating premium live event experiences with the goal of creating memories that will last a lifetime for their guests. With over two decades of experience, the company has redefined luxury hospitality with unsurpassed access, trusted VIP service, and expertise in event planning, travel, hospitality, and corporate ticket sales, providing seamless convenience, comfort, and elevated entertainment for both personal and corporate clients. The role is for a strong admin with deep Omni Channel experience and a future-focused skillset leveraging Einstein tools.

Requirements:

4–6 years hands-on administering Salesforce with

• 1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.
• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools and custom code when necessary.

Certifications:

– Advanced Administrator

– Platform Developer 1

– Salesforce Certified Service Cloud Consultant

– Salesforce Certified Agentforce Specialist

– Sales Cloud Consultant

Omni Channel:

• Can configure Omni-Channel routing, assignment rules, and macros.
• 2-3 years' experience with telephony and Call centers.
• Experience with reports, dashboards, and automations.
• Emphasis on Call Center, IVRs, Reporting, Policy Building, automations, AI Voice, and case-responsive optimization across channels.

Must-Have:

• Data Management and SOQL: Since Salesforce is data-centric, developers must be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently.
• A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions.
• Developers should also be familiar with data migration and management best practices.
• LWCs experience should match.
• DevOps and Agile Methodologies: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.
• Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over-engineering.
• Einstein AI Tools: Production-grade experience with Salesforce products, including Service Analytics, Service Intelligence, enhanced chatbots, case classifications. Agentforce Specific Skills:
  
  Prompt Engineering: Skills in crafting precise and structured prompts to guide AI agents in generating accurate responses.
  
  RAG Implementation: The ability to implement Retrieval Augmented Generation (RAG) to integrate enterprise data into Large Language Models (LLMs) for relevant context.
  
  Agent Studio Proficiency: Familiarity with Agentforce studios like Agent Builder, Prompt Builder, Agent Actions, and Testing Center to facilitate agent development and ensure quality.
• Documentation: Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance.

Responsibilities:

• Communication: The ability to effectively communicate technical concepts to both technical and non-technical stakeholders is crucial. This ensures that project requirements and progress are understood.
• Problem-solving: Salesforce developers need strong analytical and problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.
• Attention to Detail: Precision is important in Salesforce development, as minor errors can lead to significant issues.
• Developers should prioritize writing clean and well-documented code.
• Teamwork and Collaboration: Salesforce development often involves collaborating with other team members, including administrators and business analysts.
• Effective teamwork ensures efficient project execution.
• Adaptability: The Salesforce platform is constantly evolving, so developers need to be adaptable and committed to continuous learning. Staying updated with the latest features and best practices is essential.

We offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a "Friendly to Veterans" award-holder.