Senior Platform Engineer

Hybrid, Remote

Ukraine

We are looking for a highly experienced Salesforce Sales Cloud Specialist to lead and support enterprise-level sales org implementations. This role requires deep technical expertise in Sales Cloud, strong integration skills, and a proactive mindset. You will collaborate with cross functional teams, optimize lead management processes, and ensure data quality across systems.

Requirements:

4–6 years hands-on administering Salesforce with

• 1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.
• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models.
• Candidate should be very proficient in using declarative tools as well as some custom code when necessary. 70% declarative 30% custom code will be the breakdown of work.Certifications:
• Platform App Builder
• Advance Administrator
• Sales Cloud Consultant
• Proven understanding of third-party integrations (e.g., Marketing Cloud, middleware, data warehouses) and some ability to troubleshoot sync issues in those integrations.Certifications:
• Platform Developer 1
• Salesforce Certified Agentforce Specialist
• Expert use of flows, formula fields, validation rules, assignment rules, and a strong grasp of Sales Cloud features like Campaigns, CPQ, Orders, Lead Conversion, etc.
• Must be able to meet complex requirements and develop solutions with the skills above without over-engineering.
• Data Management and SOQL: Since Salesforce is data-centric, needs to be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently.
• Comfortable importing, transforming, and deduping large data sets.
• Understands how to keep data models performant and compliant with large volume best practices.
• Expert in Microsoft Excel for data manipulation.
• DevOps and Agile Methodologies: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.
• Lead Management
  
  Experience supporting large and high-pressure sales organizations, including multi-channel campaign management and lead routing.
• Einstein AI Tools: Production-grade experience with Salesforce products, including Agentforce, enhanced chatbots, etc.Agentforce Specific Skills:
• Prompt Engineering: Skills in crafting precise and structured prompts to guide AI agents in generating accurate responses.
• RAG Implementation: The ability to implement Retrieval Augmented Generation (RAG) to integrate enterprise data into Large Language Models (LLMs) for relevant context.
• Agent Studio Proficiency: Familiarity with Agentforce studios like Agent Builder, Prompt Builder, Agent Actions, and Testing Center to facilitate agent development and ensure quality.
• Documentation: Creates concise technical documentation, change sets, architecture, and data flows as well as release notes, and in-app guidance.

Soft skills:

• Communication: Excellent written and verbal communication skills. Additionally, the ability to effectively communicate technical concepts to both technical and non-technical stakeholders is crucial. This ensures that project requirements and progress are understood.
• Problem-solving: Strong analytical and problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.
• Attention to Detail: Precision is important in Salesforce development, as minor errors can lead to significant issues.
• Teamwork and Collaboration: Salesforce development often involves collaborating with other team members, including administrators and business analysts. Effective teamwork ensures efficient project execution.
• Adaptability: The Salesforce platform is constantly evolving, so developers need to be adaptable and committed to continuous learning. Staying updated with the latest features and best practices is essential.

Responsibilities:

• Maintain a complex Salesforce Sales Cloud org with 1M+ records and hundreds of users.
• Lead and support enterprise-level Sales Cloud implementations.
• Collaborate with SalesOps to translate business needs into scalable Salesforce solutions.
• Design and build automation using Flow Builder, SOQL, and Apex.
• Manage and optimize lead workflows, data cleansing, and campaigns.
• Integrate Salesforce with external systems (PoS, Data Lakes, APIs, third-party tools).
• Utilize DevOps tooling (Gearset, Copado, DevOps Center, GitHub) and manage version control.
• Leverage Agentforce and the Einstein product suite for advanced sales enablement.
• Monitor system performance, manage data backups, and ensure platform reliability.
• Support multi-channel operations (web, email, inbound).
• Prepare and maintain comprehensive documentation: technical specs, change sets, release notes, in-app guidance, stakeholder communication.
• Collaborate with developers, analysts, and business teams using Agile and DevOps practices (CI/CD pipelines).

What we offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education(corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a "Friendly to Veterans" award-holder.