Customer Care Expert

7 дней назад

Киев, Киев, Украина Wix Полный рабочий день 30 000 ₴ - 60 000 ₴ в год
Job Description

We are currently hiring for the following shifts: 

  • Sunday - Thursday, 2PM–11PM
  • Tuesday - Saturday, 2PM–11PM
  • Tuesday - Saturday 8AM—5PM

     
  • Work with users to determine their needs and help them reach their business goals and enhance their online presence
  • Manage email, phone, chat and/or other communication channels as a primary contact for Wix users
  • Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate
  • Be an advocate for our technical products and services, being able to explain their functionality and value
  • Develop expertise in Wix products and stay up to date with new features and improvements
  • Work with other departments and product teams, and advocate our users' needs to impact product roadmaps
  • Analyze user behavior and relevance to determine their effect on user satisfaction

***

This is a flexible hybrid position based in Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.

We're looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.

Qualifications
  • Fluent in English (verbal and written) 
  • Based in Kyiv
  • +2 years of experience as a customer service professional or working in a client-facing role
  • Ability to digest information quickly and relay it in a clear way
  • Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
  • Strong critical thinking skills and confidence taking responsibility and ownership 
  • High performance standards and constantly working to improve 
  • Passionate about new technologies and always eager to learn more
  • Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow
  • Bonus points if you have experience working for a tech or at an internet company
Additional Information

We are Wix's Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care

  • Customer Care Specialist

    1 день назад

    Киев, Киев, Украина ScaleJet Полный рабочий день

    Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email...

  • Customer Care Specialist

    5 дней назад

    Киев, Киев, Украина UPSTARS Полный рабочий день

    UPSTARS – продуктова IT-компанія, з якою злітають і люди, і бренди. Наш основний фокус – технологічні рішення та B2B-послуги для міжнародних клієнтів. Запускаємо зіркові проєкти у сфері iGaming, які...

  • National Consultant on Specialized Psychiatric Care

    7 дней назад

    Киев, Киев, Украина World Health Organization Ukraine Полный рабочий день

    The consultant will support the WHOSpecialized Community Mental Health Services (SCMHS)training pathway, designing and delivering webinars and continuous professional development activities after the five-module core course and the induction package to accelerate early practice across newly establishedMental Health Centers (MHCs). They will develop learning...

  • Customer Support Consultant

    5 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 $ - 60 000 $ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Customer Service Specialist

    3 дней назад

    Киев, Киев, Украина Kimberly-Clark Полный рабочий день 40 000 ₴ - 60 000 ₴ в год

    Customer Service SpecialistJob DescriptionYou're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our...

  • Customer Support Consultant

    7 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    About us3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams...

  • Customer Support Consultant

    7 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shapedevelops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered inCopenhagen, with development teams inDenmark,...

  • Customer Support Consultant

    7 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in...

  • Customer Support Consultant

    5 дней назад

    Киев, Киев, Украина 3Shape Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in...

  • Head of Customer Support Team

    5 дней назад

    Киев, Киев, Украина Tickets Consolidator Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    Tickets Consolidator -  - is the first airline consolidator in Ukraine that brings together the best terms and offers from the world's largest travel agencies.Our mission is to provide subagents with everything they need to become better and deliver the best possible service to their passengers.For over 10 years, we have been a trusted partner...