Junior Project Coordinator

About the Role:

We are looking for a 
Project Coordinator
to join our PMO team and support software delivery processes while actively performing Administrative Account Management
responsibilities. This role is tailored for a proactive individual who will serve as a bridge between clients and internal teams, combining administrative coordination with foundational project management duties. This role is ideal for someone who wants to gain hands-on experience in managing software development projects while developing strong communication and organizational skills.

As a 
Project Coordinator
, you will assist in project planning, task tracking, and client communications under the guidance of experienced project managers. This position offers professional development opportunities and exposure to cross-functional collaboration.

What We're Looking For:

• 1+ years
   of experience in project coordination, client management, or administrative delivery roles. (Please mind that it's a Junior role)
• At least Upper-Intermediate English both written and spoken.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and client-facing abilities.
• Excellent organizational and multitasking abilities with attention to detail and problem-solving mindset.
• Understanding of KPIs related to project success, including delivery timelines, client satisfaction, and project profitability.
• Strong problem-solving skills and willingness to learn.
• Diligent in following procedures for time reporting, billing prep, rate changes, and delivery feedback cycles.
• Basic knowledge of project or CRM tools
• Ability to work independently while being a proactive team player.

Soft Skills:

• Adaptability, ownership, accountability.
• Empathy and relationship building.
• Conflict management and problem-solving.
• Presentation and negotiation basics.
• High reliability and continuous self-development mindset.

Bonus Skills (Preferred, Not Required)
:

• Familiarity with Agile methodologies, particularly Scrum and Kanban, and their application in software development projects.
• Understanding of SDLC (Software Development Life Cycle) and the ability to track project progress through different phases.
• Experience with project management tools (ClickUp, Jira, Trello, Asana, etc.).

Responsibilities:

1. Account Management Responsibilities

• Act as the primary point of contact for assigned clients.
• Build and nurture strong client relationships, understanding their business objectives, expectations, and pain points.
• Facilitate regular client check-ins, feedback sessions, and health surveys.
• Coordinate with Sales and BDM teams for upselling, client history, and post-sale engagement.
• Monitor client satisfaction and proactively address concerns or delivery issues.
• Support rate revision planning and communication in coordination with Sales and Finance teams.
• Ensure accurate and timely documentation (time reports, communication logs, feedback summaries).
• Assist with client invoicing and documentation required for finance.

2. Project Management Support

• Participate in planning, task scheduling, and resource allocation.
• Track project progress and provide status updates to stakeholders.
• Support project documentation and maintenance in ClickUp, Jira, or similar tools.
• Identify and track project risks, KPIs (timelines, satisfaction, profitability), and issue escalation points.
• Collaborate with development, QA, and design teams to ensure aligned delivery.

3. Cross-Functional Collaboration

• Work alongside Sales, HR, and Operations to align delivery with resource capacity.
• Coordinate recruitment efforts tied to active or upcoming project needs.
• Facilitate internal communication across departments to remove blockers.

4. Continuous Improvement

• Collect feedback from both clients and internal teams for service delivery improvements.
• Contribute to process documentation, knowledge base updates, and PMO best practices.

Work Conditions:

• Work schedule:
   standard working day (flexible from 10:00 a.m. to 7:00 p.m EMEA time zone., Mon. to Fri.);
• Fully Remote:
   This role offers the flexibility to work from anywhere.

Interview process:

• HR Interview:
  Initial discussion with our recruiter ~ 30-45 min.;
• KITRUM's Technical Interview
  ~ 1 hours.

Why you'll love working here:

• Competitive Pay:
  We offer a compensation that reflects your skills and experience;
• Remote Flexibility:
  Work from anywhere — our team is distributed across the globe;
• Professional Growth:
  Access to continuous learning opportunities, including paid courses, certifications, mentorship;
• Work-Life Balance:
  30 days of paid vacation and 6 paid sick days per year, plus flexible hours;
• Inclusive Culture:
  We embrace diversity and foster a culture of trust, transparency, and mutual respect;
• Cool Perks:
  Join our virtual team events, get a budget for your home office setup, and enjoy access to exclusive content and tools.