Service Support Specialist

1 неделя назад

Киев, Киев, Украина OmniCampus Полный рабочий день 45 000 ₴ - 55 000 ₴ в год

Service Support Specialist at Self-Service Solutions

Self-Service Solutions is an international team turning self-service into the new standard. We set a Guinness World Record for the largest fully automated parcel locker and are scaling networks every day to make delivery faster and more convenient. We're looking for a Support Service Manager to help our engineering teams operate flawlessly: you'll impact the service quality for thousands of users, resolve issues swiftly, and keep systems in perfect order. If you love clean data, quick decisions, and people at the center — your impact will be visible from day one.

Mission

  • Provide reliable and efficient support to ensure smooth installation and maintenance of parcel locker networks.
  • Deliver high-quality service by coordinating engineers, resolving issues quickly, and maintaining accurate records in all systems.

Requirements

  • 1–3 years of experience in a customer/service support role.
  • Confident PC and Internet user, with the ability to learn new software quickly.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • High level of attentiveness, efficiency, and focus on providing excellent service.
  • Results-driven mindset and proactive problem-solving skills.
  • English language skills at B1+ level are a plus.

Key Responsibilities

  • Service Coordination
    : Plan and assign tasks for field engineers, monitor progress, and ensure timely completion of installation and service requests.
  • Issue Management
    : Respond promptly to engineer inquiries, escalate technical issues when necessary, and track resolutions.
  • System Maintenance
    : Keep all activities, updates, and reports accurately recorded in internal systems and tools.
  • Communication
    : Maintain clear, professional communication with engineers, partners, and internal teams to ensure seamless operations.
  • Quality Focus
    : Ensure every customer and project receives exceptional service and support.

Key Goals

  • Align departmental objectives with overall business strategy to drive sustainable growth.
  • Enhance operational efficiency through data-driven decision-making and continuous improvement.
  • Foster a culture of innovation, adaptability, and strategic problem-solving.
  • Ensure measurable impact on key performance indicators and long-term success.
  • Develop and implement forward-thinking strategies to maintain competitive advantage.

Working conditions

  • Office-based role (VDNG- Kyiv).
  • Shift schedule coordinated with the team; no night shifts.
  • Training provided (onboarding and ongoing upskilling for effective performance).
  • A team environment that encourages professional growth.

If you are a motivated professional looking to make a tangible impact and excel in your career, we invite you to apply and join us. Together, we can create a better future for our planet and redefine the logistics industry.

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