Customer Success Manager

11 часов назад

Khreschatyk St Kyiv Ukraine VanOnGo Полный рабочий день 30 000 ₴ - 60 000 ₴ в год
Company Description

Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery.

Vanongo brings consumer centric tech to the world of urban last-mile delivery.

We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery.

About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).

Recruitment process.

Step 1: Screening interview with a recruiter (30 min).

Step 2: Technical interview with Head of Customer Success Team  (40 min).

Step 3: Interview with COO (60 min, eng/ukr).

Job Description


• Taking care of maintaining and developing relationships with clients and subcontractors.

• Continuously communication and improvement of cooperation with clients.

• Daily registering problem cases (claims management) and informing/escalating to the internal team. 

• Client account management.

• Onboarding of the clients

• Demo preparations of the software and apps. 

• Cooperation with product team.

Will be a plus:


• Experience in working with business clients.

• Experience in a startup environment.

Qualifications


• Excellent English and German communication skills, both written and spoken. 

• 1+ years experience in SAAS products (customer support, account management, partner management). 

• You are empathic and communicate proactively, fast, and politely. 

• You are a confident user of MS Office & PC in general.

Additional Information

In return, we offer:  

  • A chance to shape the product as we actively develop.
  • Autonomy to achieve common goals without micromanagement.
  • Opportunities for personal and professional development.
  • A dynamic and diverse team with unique backgrounds and interests
  • Medical Insurance for Ukraine.
  • Possible business trips around the world to meet with potential clients.
  • Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development

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