Customer Success Manager

4 часов назад

Khreschatyk St Kyiv Ukraine VanOnGo Полный рабочий день 80 000 ₴ - 120 000 ₴ в год
Company Description

Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery.

Vanongo brings consumer centric tech to the world of urban last-mile delivery.

We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery.

About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).

Recruitment process.

Step 1: Screening interview with a recruiter (30 min).

Step 2: Technical interview with Head of Customer Success Team  (40 min).

Step 3: Interview with COO (60 min, eng/ukr).

Job Description


• Taking care of maintaining and developing relationships with clients and subcontractors.

• Continuously communication and improvement of cooperation with clients.

• Daily registering problem cases (claims management) and informing/escalating to the internal team. 

• Client account management.

• Onboarding of the clients

• Demo preparations of the software and apps. 

• Cooperation with product team.

Will be a plus:


• Experience in working with business clients.

• Experience in a startup environment.

Qualifications


• Excellent English and German communication skills, both written and spoken. 

• 1+ years experience in SAAS products (customer support, account management, partner management). 

• You are empathic and communicate proactively, fast, and politely. 

• You are a confident user of MS Office & PC in general.

Additional Information

In return, we offer:  

  • A chance to shape the product as we actively develop.
  • Autonomy to achieve common goals without micromanagement.
  • Opportunities for personal and professional development.
  • A dynamic and diverse team with unique backgrounds and interests
  • Medical Insurance for Ukraine.
  • Possible business trips around the world to meet with potential clients.
  • Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development

  • Sales Manager

    3 часов назад

    Khreschatyk St, Kyiv, Ukraine, VanOnGo Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    Company Description Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.Vanongo brings consumer-centric tech to the world of urban last-mile delivery.We are looking for a...

  • Customer Success Manager at SanityDesk

    3 часов назад

    Kyiv, Ukraine MARKETING Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    Hello there We are so glad that you are interested in this positionAt SanityDesk we're looking for someone who is a marketing fanatic, passionate about people, who loves to listen and to help to solve problems. If you are energetic, excited about interacting both with clients and marketers on a daily basis, you speak fluent English, enjoy helping others,...

  • Customer Service Representative Polish-English-Russian

    3 часов назад

    Khreschatyk St, Kyiv, Ukraine, HIRINGMAN Полный рабочий день 20 000 ₴ - 60 000 ₴ в год

    Company Description Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun environment with open organization structure and solid management and your culture fits our culture then we are the right place for youPerfection is our lifestyleIntegrity is in our DNAEmployees are our familyWe are young, very ambitious and...

  • Product Manager B2B

    3 часов назад

    Kostiantynivska St, Kyiv, Ukraine, Ukraine Jooble Полный рабочий день 300 000 ₴ - 600 000 ₴ в год

    Jooble — це глобальна продуктова IT-компанія, що трансформує сферу працевлаштування. Щомісяця мільйони людей у 66 країнах світу використовують Jooble для пошуку роботи та найму талантів. За цим стоїть...

  • Apps Development Manager

    4 часов назад

    Khreschatyk St, Kyiv, Ukraine, Techstudio Product Полный рабочий день 60 000 ₴ - 120 000 ₴ в год

    Company Description We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun...

  • Partnership Manager

    3 часов назад

    Khreschatyk St, Kyiv, Ukraine, VanOnGo Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    Company Description Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.Vanongo brings consumer-centric tech to the world of urban last-mile delivery.We are seeking a...

  • Marketing Operations Manager

    4 часов назад

    Khreschatyk St, Kyiv, Ukraine, Techstudio Product Полный рабочий день 30 000 $ - 60 000 $ в год

    Company Description We are changing the world of television by creating an innovative way to watch TV directly from the motherland anywhere around the world. We invite you to join our growing company and to contribute to the revolution of how people watch TV. Our employees are our pride and our most valuable asset. If you always dreamed of working in a fun...

  • Product Manager

    3 часов назад

    Lva Tolstogo St., Kyiv, Ukraine Samsung Полный рабочий день 40 000 ₴ - 80 000 ₴ в год

    Position SummarySamsung Electronics Ukraine is opening the vacancy of Product Marketing Manager (Home Appliances) in Kyiv.Role and ResponsibilitiesMain Role Responsibilities:Market analysis, insights finding, recommendation and implementation of business solutions for performance enhancement on a Monthly, weekly basisDevelopment and implementation of...

  • Business Development Manager

    3 часов назад

    Kyiv, Europe, Ukraine iTalent PLUS Полный рабочий день 60 000 ₴ - 80 000 ₴ в год

    Our client is seeking a Business Development Manager to drive growth and strengthen their presence in the CIS iGaming market. This role involves identifying new opportunities, establishing strategic partnerships, and increasing revenue across the region. The successful candidate will play a key role in contract negotiations, market analysis, and client...

  • Account Manager

    3 часов назад

    Kyiv (Ukraine) - Compatel Infobip Полный рабочий день 30 000 ₴ - 60 000 ₴ в год

    Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do,...