VIP CRM Manager

Company Description

At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we're the trailblazers venturing into the unexplored.

Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.

Job Description

• Implement new chains and optimize the current ones
• Set up tasks for designers, analysts, copywriters, operations team
• Carry out ad-hoc project tasks according to business needs
• Prepare work results reports
• Create a communication strategy and execute casino promotions/campaigns
• Basic user segmentation
• Set up tasks for designers, analysts, copywriters, operations team
• Grow CRM and Retention metrics
• Monitor and control retention, reactivation, communication conversion metrics, MAU, and LTV
• Operate processes aimed at increasing the metrics of one's stream (Sports or Casino)
• Design communication flows using various communication channels

Qualifications

• 1–2+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
• Experience in building communication flows using various communication channels
• Proactive & Initiative: You take charge and are ready to lead projects to successful completion
• Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
• Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
• Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
• Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
• Adaptable: You quickly respond to market changes and are ready for new challenges
• Market Analyst: You research trends and competitors to refine CRM strategies and products
• English: B2+

Nice to have:

• Experience in the Asia region
• Experience with VIP players

Additional Information

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
• Vacation: 20 working days.
• Paid sick leave
• Learning Coverage
• Team Building programs
• Mental Health Programs
• Sport coverage
• Medical insurance, dental coverage