Senior Atlassian tools developer IRC264214

Description
Harmonic is the worldwide leader in virtualised broadband solutions. We revolutionised broadband networking via the industry's first virtualised broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers' homes and mobile devices. Learn more at

Requirements

• B.Sc. in Industrial Engineering, Information Systems, Computer Science, Engineering, or equivalent;
• 5+ years of experience as an Atlassian expert (full-time support of Jira, Confluence and Bitbucket DC/Cloud) in large organisations;
• Understanding of system administration principles (Monitoring, Network, Storage, Scripting);
• Strong and confident experience with ScriptRunner for Jira, including extensive use of Listeners, Scripted Fields, Behaviours, and Fragments at an advanced level (working with all kinds of Jira Software, Issues, Issue Links, Directory, APIs, etc.);
• Extensive knowledge of project management/administration, permissions, workflows, complex customisations, UI elements;
• Advantage: Extensive knowledge of eazyBI Reports and Charts for Jira, with the ability to develop new MDX queries, provide a wide range of new formulas to develop KPI, SLA, Agile, productivity, and prediction reports, and manage several eazyBI accounts with different permission ranges;
• Ability to work independently and solve problems with speed and efficiency, taking responsibility for the results;
• Ability to balance user requests and business needs against established best practices;
• Ability to collaborate with technical and non-technical teams to optimise workflows;
• Strong communication skills (verbal and written), time management skills, fast learner, and self-motivated;
• Advanced verbal and written English skills – Mandatory.

Job responsibilities

• Maintain and administer various Atlassian tools used by the organization (Jira DC and Cloud, JSM Cloud, Confluence Cloud, Bitbucket DC, and OpsGenie);
• Maintain the AWS infrastructure for our DC Atlassian products, perform Jira DC upgrades;
• Provide support and advanced troubleshooting for the entire user base;
• Partner with cross-functional teams to design and implement solutions that empower their day-to-day work while adhering to industry best practices;
• Manage user permissions according to the needs of spaces and teams;
• Serve as a trusted escalation point for our services team and customers;
• Design, document, and implement advanced scripts (Groovy/Java, ScriptRunner, Automation for Jira, etc.) and perform meaningful code reviews for your peers;
• Develop new ScriptRunner scripts or update/optimise/fix existing ones.

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.