Business Analyst

5 дней назад

Киев, Киев, Украина NielsenIQ Полный рабочий день 90 000 $ - 120 000 $ в год

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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We are looking for an experienced and proactive Business Analyst with a strong background in Data and Analytics. You will be part of our Revenue Optimizer product team, which focuses on optimizing strategies through advanced analytics and data-driven insights. In this role, you will lead our global platform enablement team, oversee the maintenance and enhancement of our global product and platform systems, and drive product performance and user satisfaction. You will work with professionals across the globe in a multicultural environment, gaining practical, hands-on experience in troubleshooting, data analysis, and problem-solving. You will also collaborate closely with our support teams to ensure issues are resolved in line with SLA's.

Responsibilities:

•Lead monitoring, maintenance, and improvement of global product and platform systems.

•Provide advanced support to users, resolving complex issues and inquiries.

•Collaborate with cross-functional teams to identify and implement strategic process improvements and opportunities for GenAI automations.

•Develop and maintain comprehensive support documentation and user guides.

•Own and analyze platform enablement metrics to identify trends and areas for improvement.

•Stay updated on industry trends and emerging technologies to drive innovation.

•Build feedback loops from customer usage to product and technology teams to optimize product and platform performance.

Qualifications:

•Bachelor's degree in information technology, Computer Science, Data Science, or a related field; Master's degree preferred.

•Minimum of 3 years of experience in development and platform support or a related role.

•Strong analytical and problem-solving abilities.

•Excellent communication and interpersonal skills.

•In-depth knowledge of product and platform systems.

•Expertise in data science and computational intelligence techniques.

•Proficiency in analytic programming languages (R and Python) and machine learning/statistical modeling ecosystems.

•Solid knowledge of optimization, machine learning algorithms, and deep learning algorithms.

•Solid knowledge of computer science fundamentals, software design principles, and testing strategies.

•Solid skills with SQL and performance optimization.

Offer

•Flexible working environment

•Volunteer time off

•LinkedIn Learning

•Employee-Assistance-Program (EAP)

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